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Premium Hospitality Team Member

Los Angeles Dodgers LLC
Los Angeles, CA
Ticket Sales and Services: Hospitality Management
Title:                           Premium Hospitality Team Member
Department:              Suite Sales
Status:                        Part Time Seasonal
Reports to:                 Manager, Premium Services
Posting Date:             February 5, 2018       
Deadline:                    March 15, 2018          
 
Job Functions:
 
  • Responsible for assisting Club Suites, Dugout Club, and Baseline Club clients in game-day operational and customer service objectives 
  • Uphold a high level of professionalism while serving as the first point of contact for Dodger patrons
  • Assist with pre-game amenities, Premium Service touchpoint program, will call and ticket issues 
  • Act as a liaison between Premium clients, Levy Restaurants, Stadium Operations, Ticket Operations and Fan Services
  • Attend various Premium and other stadium events throughout the season to help with set up and event operations outside of scheduled games
  • Perform related duties as assigned
 
Game Day Responsibilities: 
 
  • Ensure suites and clubs are clean and in good repair for games prior to gates opening
  • Communicate any repairs to housekeeping and stadium operations 
  • Assist with Premium touchpoint program including the arrival of clients for batting practice,  Kids Take the Field program, and in-seat gift delivery  
  • Greet clients at the entrances to premium clubs, check tickets and operate hand held scanners 
  • Work with ticket office and premium staff to resolve ticket issues while maintaining a calm and professional demeanor with clients
  • Serve as host for suite clients and guests, checking in before and throughout the game to ensure a positive experience 
  • Maintain business center, handling inbound calls from Premium clients and staff, creating a log of requests, issues, and needed repairs 
  • Work with Security to clear suites and clubs post-game 
 
 
Basic Requirements/Qualifications:

  • High School Diploma, GED, or equivalent 
  • College degree preferred, but not required
  • Customer service experience, client services, hotel concierge, and/or guest relations experience preferred 
  • Ability to work 95% of all home games for the 2018 Season (End of March-September) and postseason games (October)
  • Possess knowledge of the Los Angeles Dodgers organization, including the team’s standings and schedule
  • Possess knowledge of Dodger Stadium’s seating are
  • Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions in an extremely positive and professional manner
  • Demonstrate excellent written and oral communication skills
  • Proficient in Microsoft Office 
  • Ability to work a varied schedule including evenings, weekends and holidays
  • Work hours can range from 6-10 hours per game day, with homestands ranging from 3-10 games in a row for a total of 82 home games during the 2018 season
  • Candidate must be available for weekday training during the week of March 19th—March 23rd

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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