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Assistant Account - Operations Manager with WESS in Cleveland, OH

WESS jobs
Sports Jobs in Cleveland, OH
Event Management: Event Operations/Management
WESS is a crowd management company focused on stadiums, arenas, convention centers and other event locations nationwide. Our portfolio includes: US Bank Stadium, Busch Stadium, Nissan Stadium, FirstEnergy Stadium, Paul Brown Stadium and many other event venues.

What You’ll Do:

An Assistant Account - Operations Manager at FirstEnergy Stadium directs and coordinates activities of industrial organization to obtain optimum efficiency and economy of operations and maximize profits. The most qualified candidates will come with considerable experience demonstrating success managing large-scale events (attendees exceeding 30k) with extra credit for experience managing successful operations in a stadium setting with a nonexempt workforce.

What You’ve Done:

You have a unique combination of skills, talents and mindset, including:

·         Recent experience working in a fast-paced environment that involves a high-volume of incoming/outgoing requests and a proven ability to effectively organize and respond to all inquiries in a timely fashion
·         Demonstrated experience, or a desire to learn, multiple facets of Event Staffing. This includes working with large volumes of people (500+ part-time staff) and over 50,000 attendees at any given event
·         Managing and overseeing all aspects of operations activities including, but not limited to: operations planning, qualifying potential business, operational review of events and profitability. Overall responsibility for customer satisfaction on all installed accounts
·         Ability to develop and implement operations strategies that improve execution and provide additional value in a cost-effective manner
·         Proven to effectively communicate goals to the operations team and communicate with the wider organization and maintains accurate and up to date records necessary for processing of internal and external reports
·         Flawless execution of responsibility for all applicable contracts – estimated cost vs. actual cost; review of contracts; supervision of labor and subcontractors; planning and scheduling contracts, preparation of invoices, and collections
·         The desire to proactively communicate with and seek feedback from all customers; strives to continuously improve customer satisfaction; meets with customers on a regular basis to ensure we are meeting their needs
Extra Credit:

·         You are bilingual in Spanish / English languages

Who You Are:

·         Your friends would label you as an Expert Communicator. You can clearly relay a concise message and can strike conversation with nearly anybody on any day regarding nearly anything
·         Strategy is your middle name. You don’t settle for the black and white, you seek to identify the grey, understand it and use it to your advantage. ‘Difficult’ has never stopped you!
·         Nobody can understand how you juggle so much, but you do it so well because you’re well organized and know how to prioritize your time
·         The words “fast-paced” don’t have you nervous, you thrive in a fast-paced environment and usually wonder if it’s ever fast enough (join us, it’s fast!)
·         You are a positive person and people generally find themselves in a better mood after speaking to you because you’re optimistic and uplifting
·         Above everything else, you’re a problem solver, not a problem creator
·         “That’s not my job” has never been words to come from you

About Us:

If you bring your best we’ll provide:
·         Competitive pay and benefit eligibility
·         A collaborative team that works hard to succeed together

Sound Like You?
Apply today to join the fun tomorrow! We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, we will be in touch within 2 business days.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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