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Assistant Athletics Director, Ticketing | Chartway Arena & SB Ballard Stadium - Spectra (Norfolk · VA)

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Sports Jobs in Norfolk · VA
Facility Operations/Event Staff: Facility/Venue Management
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The Assistant Athletics Director, Ticketing will be responsible for developing and maintaining all aspects of athletic ticketing management including season ticket sales, game day ticket management, and fulfillment of marketing and sponsorship ticket packages for all athletic programs.  Use skills as a seasoned, experienced intercollegiate athletics professional with a full understanding of collegiate ticketing operations and campus/department policies and procedures to plan, administer, and coordinate the daily operations of a complex program.
  • Represent Spectra as the primary liaison with ODU Athletics to provide excellent service and operations for all ticketing services associated with ODU Athletics - including season ticket renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
  • Ticket responsibilities include Football, Men’s and Women’s Basketball and gate sales for Men’s and Women’s Soccer, Volleyball and Baseball.
  • Maintains accurate records and reporting of ticket sales and event attendance. Provides reporting throughout each season and prepares end of season settlement reports.
  • Assist Athletics Marketing in developing strategies, processes, and programs to maximize ticket sales and attendance at ODU Athletics events. 
  • Develop strategies for reseating, processing, and implementing season ticket delivery.
  • Develop and maintain relationships with season ticket holders, donors, and vendors.
  • Remains current on and complies with all University, NCAA, and conference rules and regulations, as applicable, regarding intercollegiate athletic ticketing. 
  • Maintains proper NCAA policies and records regarding complimentary admission to athletic events in conjunction with ODU Athletics compliance personnel.
  • Reconciles and reviews the daily cash, credit card, and safe activity of the box office.  Maintains PCI compliance; receives cash, checks and credit card payments.  Processes expenditures (invoices for payment).
  • Supervise Ticket Office Staff including various Student-Workers and Game Day Staff to ensure that customer service standards are met in all aspects of operation. 
  • Independently supervise daily Ticket Office operations including ticket sales (walkup, phone, & internet), fund depositing, and customer relations and service. 
  • Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing. 
  • Travel to away events which require ticketing services, especially away football games and postseason events.
  • Keep the ticketing website up to date with the most current information and trends.
  • Work with ticket printing company to ensure all season tickets are printed and mailed correctly.
  • Assist in building all facets of events in the Paciolan ticketing system.
  • Provide a superior level of customer service to ensure a positive experience for all patrons in order to promote Old Dominion University Athletics.
  • Perform related duties and responsibilities as required.
  • May be required to assist with non-athletics events as needed.
  • Extensive weekend and evening work required.

  • Bachelor’s degree from an accredited college or university with major course work in sports management, business administration, or a related field. Degrees in other fields will be considered if candidate has relevant experience.
  • Minimum of 2 years of progressively increasing responsibility in a collegiate athletic ticket office operation.
  • Working knowledge of NCAA rules and regulations with a personal commitment to operate within those rules is required.
  • Experience working with athletic development and sport marketing departments.
  • Customer service and management experience.
  • Must be available to cover full athletics event schedules, which may include managing the ticketing staff, working consecutive nights and weekends and during tournaments, and travelling to away events as necessary.
  • Experience with Paciolan ticketing system.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/
We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation and achieve higher employee satisfaction.
Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.