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The art of meeting begins at the iconic Miami Beach Convention Center; where global business and creative collaboration get a spark of tropical inspiration. We are currently looking for an Assistant General Manager to join our team!
Nestled in the heart of Miami Beach, the state-of-the-art convention center offers flexible special event and exhibition spaces near beautiful beaches, fine dining and 5-star resorts.
Utilizing initiative, innovative, and independent judgment, the Assistant General Manager assists the General Manager in planning, directing, and managing the day-to-day operations of the Miami Beach Convention Center (MBCC) and other areas of the City Center Campus via Pride Park, Collins Canal Park, Rum Room, and Venue. Assists with the supervision of sales, marketing, finance, event services, guest services, operations, human resources, information technology (IT), safety, security, audio visual, rigging, transportation, production, union related issues, venue maintenance and contract partners. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, SOPs, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.
- Assist the General Manager in planning, directing, maintaining, and managing the day-to-day operations of the MBCC and other areas of the City Center Campus via Pride Park, Collins Canal Park, Rum Room, and Venue. This includes sales, marketing, finance, event services, guest services, operations, human resources, safety, security, audio visual, rigging, transportation, production, union related issues, venue maintenance and contract partners.
- Maintains active contact and acts as a liaison with the City of Miami Beach (CMB)Departments/contract administrator. Monitors Spectra’s compliance with all provisions of the management contract.
- Actively promotes the use of the MBCC and other City Campus areas to maximize its utilization.
- Negotiates leases, event settlement agreements, contracts and agreements as determined necessary and in the best interests of the MBCC and City Center Campus.
- Establishes and maintains effective working relationships with the CMB/contract administrator, events, customers, staff, internal/ external key stakeholders, contract partners, entertainment/convention/ meeting/ tradeshow industry associations, community, and civic organizations.
- Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; quality control, sustainability, resiliency, safety/emergency procedures, procurement, crowd control and crisis management procedures, or other areas as needed.
- Develops and implements venue goals and objectives in accordance with the management contract, corporate policy, and good business practices.
- Prepares and maintains required and necessary reports/records for the CMB/contract administrator and for the Corporate Office.
- Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining, managing, and operating the venue and the City Center Campus areas such as Pride Park, Collins Canal Park, Rum Room, and Venue.
- Assists and coordinates with the development of the annual operating calendar, event schedules, projections for attendance and/or revenue.
- Assist the General Manager in the development and administration of the venue’s and City Center Campus areas’ operating and capital budgets. Work directly with the department directors and or other contract partners in developing operating budgets and revenue projections.
- Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
- Work with the departmental directors in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify, mitigate, and resolve deficiencies and challenges.
- Demonstrate continuous effort to improve efficiencies, effectiveness, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Develop and implement programs, policies, standard operating procedures (SOPs) and procedures.
- Assist the General Manager in the oversight of MBCC and City Center Campus contract service partners (Food & Beverage, Parking, A/V, IT, Electrical, Valet and Business Center,) and others as needed.
- Direct management, oversight, and control of the MBCC’s vendor approval process.
- Manage the annual review of MBCC and City Center Campus Event Planning Guides (EPGs).
- Develop or direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)
- Participate and leads various interdepartmental project groups, special projects, and task forces.
- Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
- Represent the General Manager as needed at various meetings.
- Always provide an extremely elevated level of excellence in customer service.
- Other duties, responsibilities, and special projects as assigned.
- Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
EDUCATION AND EXPERIENCE:
- Five (5) years of increasingly responsible experience in professional convention center management, with at least three (3) years of direct supervisory experience at the department director level.
- Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field.
- Other combinations of experience and education that meet these requirements may be substituted.
- Bi-lingual in English and Spanish preferred.
SKILLS AND ABILITIES:
- Operational characteristics of public assembly venue and open space management.
- Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
- Contract development and negotiations including venue event license agreements, service agreements, event planning guides, and sponsorships agreements.
- Excellence in customer service practices.
- Knowledge of EEOC, FLSA, OSHA, ADA, and other industry related legal issues.
- Excellent interpersonal techniques in dealing with unique groups and sensitive circumstances.
- Terminology used in convention, event, tradeshow, and entertainment settings.
- Capital Improvement Project Experience
- Budgeting, revenue forecasting and expense controls
- Plan, direct, and evaluate the work of subordinates.
- Be a well-organized individual who is a team player and can relate to people at all levels of an organization
- Perform a broad range of supervisory responsibilities over others.
- Manage multiple projects simultaneously.
- Work under high pressure in meeting urgent deadlines.
- Provide visionary leadership to staff.
- Recognize, analyze, and resolve challenges.
- Develop and implement programs, policies, SOPs, and procedures.
- Ability to develop comprehensive management reports and manuals (i.e., Operations Manual, Event Planning Guides, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Report, Booking Policies, Fire Code Rules & Regulations, etc.)
- Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
- Ability to interpret and apply Federal, State, and local policies, procedures, laws, and regulations.
- Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
- Ability to communicate clearly and concisely in the English language, both orally and in writing.
- Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook)
CERTIFICATES, LICENSES, REGISTRATIONS:
- No certifications are required.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Assistant General Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Assistant General Manager Job.
While performing the responsibilities of the Assistant General Manager Job, the employee is required to talk and hear. The employee is occasionally required to stand, walk, reach with arms and hands, push, and pull. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision.
While performing the responsibilities of the Assistant General Manager, these work environment characteristics are representative of the environment the Assistant General Manager will encounter. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the Assistant General Manager. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.
The work schedule of this position typically involves a 5-day work week Monday through Friday; however, this will fluctuate based upon the needs of the community, business needs, projects and/or events. Must have the ability to work a flexible schedule including late nights, early mornings, weekends or holidays and the ability to remain available 7 days per week.
In order to project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.
This job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation.