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The General Manager will be responsible for overall management, promotion and operation of the facility, including purchasing, sales, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking and related operations by performing the following duties personally or through subordinates.
The General Manger is accountable to the Terre Haute CIB and Spectra for the development of policies, procedures, and programs for achieving the goals set by the City and Spectra.
The position reports directly to the Regional Vice President, Spectra
- Maintains active contact with the Client/Contract Administrator. Monitors Spectra’s compliance with all provisions of the management contract.
- Aggressively promotes the use of the facility to maximize its utilization.
- Negotiates lease agreements as determined necessary and in the best interests of the facility.
- Negotiates contracts and agreements with event organizers, hosts, managers and agents.
- Establishes and maintains effective working relationships with Client/Contract Administrator, tenants, city departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
- Coordinates facility involvement with the Terre Haute CIB, as well as other appropriate local destination marketing agencies.
- Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas needed.
- Develops and implements facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
- Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
- Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
- Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for the attendance, revenue and expense.
- Conducts marketing, budgeting, operational and other important staff meetings.
- Directs the development and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans budgets.
- Provides for control of day-to-day operations; assuring the coordination of plan, programs and events; conducts post-event operational financial review and analysis.
- Provides final approval of all contracts and agreements with meeting planners, show producers, suppliers, and tenants for necessary activities and services at the facility.
- Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility and Spectra in all forms of communication and personal contacts.
- Oversees and advises Human Resources on any necessary revisions/modification to the staffing plans, including number and types of employees, essential functions, salaries, benefits and training.
- Assures the administration of personnel and the operation of facilities are conducted in accordance with applicable local, state and federal regulations.
- Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operation, in compliance with Spectra’s policies and procedures.
- Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff.
- Establishes and maintains effective working relationships with tenants, employees, union representatives and the general public.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- A dynamic leader with visionary abilities.
- Excellent communication and interpersonal skills and organizational ability.
- Ability to work with and maintain highly confidential information is required.
- Ability to work nights, weekends and holidays as required by event schedule.
- Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
- Demonstrated knowledge of the principles and practices used in the successful management of convention facilities.
- Knowledge of Microsoft Word, Microsoft Excel and be internet proficient.
- Ability to anticipate problems and implement immediate corrective action.
- Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
- Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
- Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry.
- Strong knowledge of budgeting, event management, facility operating standards, building maintenance, custodial, personnel and office management.
- Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
- Ability to multi-task on a daily basis.
Education and Experience:
- Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields.
- Minimum 3 years progressively responsible experience as a convention center GM, AGM or Director at a convention center or major convention hotel.
- Or, equivalent combination of education and work experience.
- Experience in contract negotiation, business law, purchasing procedures, and supervising personnel.
- Experience in labor relations and union contracts, if applicable.
- Previous experience with new facility opening or large renovation preferred.
Experience in and/or detailed knowledge of the convention, meetings, exhibition, and trade show industry.
- Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds. The vision requirements include the ability to adjust focus, peripheral vision and close vision.
We are strengthened by our differences and united by making a difference. Spectra embraces diversity, equity, and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives, and the communities that we serve. We strive to create an inclusive culture and equitable workplace where all employees feel valued and can bring their whole selves to work. Not only is it the right thing to do, but we know that diverse, equitable and inclusive teams invite deeper collaboration and understanding, spark greater innovation, and achieve higher employee satisfaction.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/
Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.