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Manager, Box Office - UBS Arena (Elmont · NY)

UBS Arena jobs
Sports Jobs in Elmont · NY
Ticket Operations: Box Office Management
 Made for Music, Built for Hockey

About UBS Arena 
UBS Arena is the first third-generation arena in New York and will become the new home for the New York Islanders for the 2021-22 season. On the grounds of historic Belmont Park, UBS Arena is Made for Music and Built for Hockey; designed to deliver superior concert acoustics and unforgettable experiences for both music and hockey fans. UBS Arena will attract a roster of world-class artists and diverse music genres and expects to host more than 150 major events annually.
 
Position Summary
We are hiring a Manager, Box Office.  If you are passionate about building your career in a brand new, world class venue, then we want to get to know you.  Bring your collaboration and deep understanding of Box Office Operations.  You will report directly to the Director, Box Office and functionally support the Box Office team while frequently interacting with all departments to provide a best-in-class employee experience.
 
While you are here, you will:
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements
  • Advise and assist with reporting for the venue and its Promoter clients
  • Provide initial venue specific information to promoters such as venue specs and requirements, scaling and financials.
  • Submit events to Ticketmaster for programming
  • Manage all inventory requirements, special offers and programs on behalf of venue and promoter. 
  • Responsible for day of show support for Venue, promoter and customers, with night of show settlement and reporting as required.
  • Remain current with new software/product releases including the creation/modification of reports
  • Build all events in the Archtics database and setup Account Manager for sales to our premium ticket members.
  • Setup scanners, gates, addresses, rules, exceptions, load events, archive with the Ticketmaster Entry system
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels
  • Perform all other duties as assigned.
 
What you need to be qualified:
  • Required experience of 5+ years with the Ticketmaster suite of products including Archtics (as a super user), TM Inventory Control, TM Entry, TMONE, and Mobile Technology.
  • Required experience of at least 3 years with a professional sports team or large performance venue.
  • Bachelor’s Degree required
  • Must be able to work independently, as well as train, manage, and motivate others.
  • Excellent verbal and written communication and documentation skills required.
  • Candidate must be able to successfully handle multiple priorities in occasional high stress situations.
  • Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment.
  • Candidate must also have the ability to work with the public and possess conflict resolution skills.
  • Ability to work well within a team environment, yet comfortable completing tasks independently
 
Who you are:
  • Accountable: Take ownership of your work and of your projects from start to finish with a keen attention to detail
  • Flexible: Switch gears on a moment’s notice and adapt to shifting priorities
  • Collaborative: Build cross-functional relationships within the organization and with partners
  • Passionate: Bring energy and a can-do attitude to the role every day
  • Solutions-Oriented: Show off your problem-solving and decision-making skills while focusing on the solutions in every case

Joining the team means:
  • Experience & growth in launching a brand-new fan first, top-of-the-line arena in the metropolitan market. 
  • Joining a culture of start up mentality 
  • Comprehensive medical & dental benefits
  • 401k eligibility 
  • Paid time off

 The Fine Print
UBS Arena is an equal opportunity employer and values diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Questions:

  1. Do you have a Bachelor's Degree?

  2. Do you have 5+ years of experience within the Ticketmaster suite of products?

  3. Do you have 3+ years of experience with a professional sports team or large venue?

 
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