Guest Experience Representative - UBS Arena (Elmont · NY)

UBS Arena jobs
Sports Jobs in Elmont · NY
Facility Operations/Event Staff: Game Day/Event Staff
 Made for Music, Built for Hockey
About UBS Arena 
UBS Arena is the first third-generation arena in New York and will become the new home for the New York Islanders for the 2021-22 season. On the grounds of historic Belmont Park, UBS Arena is Made for Music and Built for Hockey; designed to deliver superior concert acoustics and unforgettable experiences for both music and hockey fans. UBS Arena will attract a roster of world-class artists and diverse music genres and expects to host more than 150 major events annually.
Position Summary  
We are our hiring our Guest Experience Representative.  Our Guest Services team will be essential in creating a safe and memorable experience for all guests at UBS Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests in addition to access and crowd control for UBS Arena
While you are here, you will:
  • Ability to communicate clearly.
  • Ability to give concise directions to guests.
  • Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
  • Assist with crowd control measures
  • Aid in orderly ingress and egress
  • Effectively communicate safety and security measures throughout the arena.
  • Identify opportunities to create memorable experiences for guests.
  • Proactively welcome guests and assist with questions and requests.
  • Provide accurate facility information with excellent customer service to patrons
  • Provide directions to ticketed seats and other arena locations.
  • Respond to and/or escalate guest complaints, concerns, and compliments.
  • Understand, retain, and provide event information to guests.
  • Understand, retain, and adhere to safety protocols and procedures.
  • Other organizational and administrative duties as determined by management
What you need to be qualified:
  • 18 years of age or older.
  • Experience in a customer service-based industry is essential.
  • Experience within a sports, entertainment, or related field is essential.
  • Strong verbal and written communication skills are essential.
  • The ability to read, write and understand English.
  • The ability to function independently in a fast paced, high-pressure environment is essential.
  • The ability to work flexible schedule including long hours, nights, weekends and holidays is essential.
  • The ability to work with the public and have interpersonal and communications skills is essential. 
  • Ability to stand in the same spot for extended periods of time.
  • Ability to walk up and down stairs
  • Ability to work steep, elevated areas.
  • Ability to be mobile.
  • Ability to work in enclosed space.
  • Ability to push, pull, and/or lift 50lbs or more.
Who you are:
  •  Accountable: Take ownership of your work and of your projects from start to finish with a keen attention to detail
  • Flexible: Switch gears on a moment’s notice and adapt to shifting priorities
  • Collaborative: Build cross-functional relationships within the organization and with partners
  • Passionate: Bring energy and a can-do attitude to the role every day
  • Solutions-Oriented: Show off your problem-solving and decision-making skills while focusing on the solutions in every case
We will be holding in person interviews and potential job offers during our Job Fair!  Please see the times and dates below and we are looking forward to seeing you at the Belmont Racetrack Grandstand!
  • Monday, September 13th 2PM – 7PM
  • Wednesday, September 15th 12PM – 6PM
  • Monday, September 20th 12PM – 6PM
  • Wednesday, September 22nd 2PM – 7PM
 The Fine Print
UBS Arena is an equal opportunity employer and values diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Questions:

  1. All UBS Arena employees are required to be vaccinated for Covid-19. Per CDC guidelines, employees will be considered fully vaccinated pursuant to the following schedule: (1) two weeks after their second dose in a 2-dose series (i.e., the Pfizer or Moderna vaccines); or (2) two weeks after a single-dose vaccine (i.e., Johnson & Johnson’s Janssen vaccine).

  2. What time and day are you available to attend our Job Fair?

  3. Do you have previous experience working in a sports and/or entertainment venue?

  4. Do you have previous customer service experience?

  5. Are you available to work nights, weekends, and holidays?

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