Box Office Manager with OVG Facilities in Grand Junction · CO

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Sports Jobs in Grand Junction · CO
Ticket Operations: Box Office Management
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OVG Facilities – Grand Junction, CO
Avalon Theatre
Two Rivers Convention Center
Amphitheater at Las Colonias Park

The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office and Usher personnel, and the management of all aspects of customer service related to internal and external customers.

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, marketing, public relations, business administration or other related field
  • Minimum of 2 years of increasingly responsible box office/ ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
  • Knowledge of federal, state and local regulations
  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
  • Familiarity with E-Tix, Ticketmaster or similar ticketing software preferred
  • Knowledge of terminology used in box office/sales settings
  • Knowledge of principles of budget preparation and control

Job Functions:
  • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
  • Oversee all financial reconciliation in regard to daily reports, monthly reports and event settlement
  • Manage all information being sent and posted through ticketing system
  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
  • Prepare all ticketing reports for and work with tenants on system training and related premiums services ticketing
  • Update and relay all box-office related event information to each department and client
  • Investigate and resolve ticket-related issues
  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
  • Work with sales and marketing departments to set up various ticket discounts and promotions
  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
  • Process/fill approved charity tickets requests; document all complimentary tickets issued
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Process donor seat selection and retention
  • Management of all aspects of customer service as it relates to both internal and external customers, enforcing PEAK principles and corporate initiatives
  • Direct the creation and control of fiscal budget for the Box Office department
  • Plan, organize, and coordinate the Box Office efforts for a public assembly facility, stadium, arena or convention center
  • Develop and implement comprehensive ticket sales programs
  • Plan, direct, and evaluate the work of others
  • Provide leadership for Box Office personnel
  • Establish and maintain effective working relationships with internal/external customers
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Comprehend and make inferences from written sales materials
  • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
  • Exercise confidentiality and integrity upon handling personal and financial customer information
  • Perform other duties as assigned.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. Do you have experience building and managing ticketing with Ticketmaster products?

  2. If not currently residing in Grand Junction, Colorado, are you willing to relocate for work?

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