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Host - Oak View Group (Mesa · AZ)

Oak View Group jobs
Sports Jobs in Mesa · AZ
Facility Operations/Event Staff: Usher/Ticket Taker
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

OVG facilities has an excellent and immediate opening for a Host/Hostess at the Legacy Sports Park opening in January of 2022. Legacy Sports Park is a 320-acre multi-use family, sport and entertainment complex of outdoor and indoor team athletic facilities geared toward high-energy entertainment and sports in Mesa, Arizona.

Responsibilities:
The Host responsibilities include: welcoming customers to the food service environment, ensuring that they are seated and receive attentive service, inform guests of any restaurant promotions, and provide a smooth handoff to their server. This includes maintaining a waitlist of patrons during busy meal service, passing out menus, and accepting phone calls.  

Essential Duties and Responsibilities:
  • Present a positive first impression
  • Greeting and seating customers 
  • Maintaining a calm presence
  • Compassionate and understanding demeanor
  • Team player
  • Well-spoken and confident
  • Take and confirm reservations
  • Support and assist servers
  • Exceptional organization and time management
  • Effective written and verbal communication skills
  • Ability and willingness to collaborate
  • Capable of learning quickly and memorizing menu details
  • Comfortable working in a fast-paced environment
  • Make suggestions based on customer tastes and preferences
  • Build a rapport with regular customers to create a positive atmosphere
  • Impeccable customer service and social perceptiveness
  • Ability to evaluate customer satisfaction and responsiveness 
  • Physical ability to stand and walk for long periods of time
  • Clean and organize the host stand as needed
  • Adhere to company guidelines and house rules 
  • Ensure assigned areas are fully stocked and ready for operation
  • Execute all security, safety, and sanitation standards 
  • Respond and assist with all guest service issues concerning the food and beverage operation and notify the Food and Beverage Manager of any issues 
  • Report issues with equipment  
  • Perform opening, closing, and side work duties as instructed and according to proper guidelines 
  • Keep workstation and equipment clean, organized, sanitized, and sufficiently stocked 
  • Follow and uphold all health codes and sanitation regulations 
  • Display a positive attitude towards team members 

Job Requirements
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Must be flexible with schedule and able to work different shifts
  • Must be able to stoop, bend and perform extensive standing and walking including stairs 
  • Frequent lift/push/pull items and objects weighing 10-15lbs; occasionally lift/push/pull objects weighing 30-60lbs
  • May be required to perform diverse physical tasks 
  • Possible hazards include, but are not limited to slips, trips, falls, burns, cuts and strains 
  • Ability to experience and evaluate services 
 
Oak View Group
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires vaccinations of all employees, sub-contractors, and vendors. 

EEO Statement
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


 
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