Manager, Ice Operations - UBS Arena (Elmont · NY)

UBS Arena jobs
Sports Jobs in Elmont · NY
Event Management: Event Operations/Management
Made for Music, Built for Hockey
About UBS Arena 
UBS Arena is the first third-generation arena in New York and will become the new home for the New York Islanders for the 2021-22 season. On the grounds of historic Belmont Park, UBS Arena is Made for Music and Built for Hockey; designed to deliver superior concert acoustics and unforgettable experiences for both music and hockey fans. UBS Arena will attract a roster of world-class artists and diverse music genres and expects to host more than 150 major events annually.
Position Summary
We are hiring our Manager, Ice Operations.  The Manager of Ice Operations reports to the Director of Operations. This position will be responsible for effectively managing the day-to-day operations of the Ice Surface at UBS Arena. Responsibilities include maintaining an NHL quality ice sheet, liaising between the NHL Club and facility operations, and working with the arena utility staff and overall event operations. The ideal candidate must have experience in making NHL ready ice sheets, overseeing arena ice crews, and maintaining ice resurfacing machines. 
While you are here, you will:
  • Work with team personnel to install the best possible ice sheet for games and practices.
  • Maintain the ice sheet in non-hockey event configurations.
  • Continually monitor conditions of the facility any time ice is installed.
  • Maintain a log book for facility temperature and humidity conditions.
  • Work with all building trades to make sure the ice is in optimum playing condition.
  • Run day-to-day ice operations at UBS Arena during hockey season.
  • Ownership over complete arena hockey game setup working closely with the conversion staff, including dashers, hockey glass, goals, protective nets, etc.
  • Manage ice recoveries, ice removal, maintenance, and preparation for conversions.
  • Schedule and manage NHL/Islanders game day related staff including ice crew, drivers, and shovelers.
  • Maintain Olympia ice resurfacers and related ice maintenance equipment and systems.
  • Oversee conversion crew with event setups and breakdowns throughout the arena and property, including non-hockey events throughout the year.  
  • Other projects and responsibilities as assigned by the Director of Operations.

What you need to be qualified:
  • 5-7 years of experience managing the operations for an ice rink or multipurpose ice facility.
  • Extensive knowledge of ice rink operations, facility maintenance, Olympia ice resurfacer operation, and a general understanding of ice rink refrigeration systems and safety practices. 
  • Successfully complete US Ice Rinks and Certified Ice Technician Program.
  • 3-5 years of experience driving ice resurfacing machines for an NHL team.
  • Must be adaptable with the ability to work under pressure to meet deadlines.
  • Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
  • Organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously.
  • Establish and maintain effective working relationships with internal Arena Operations staff as well as event-related and promoter personnel.  
  • Ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours.
Who you are:
  • Accountable: Take ownership of your work and of your projects from start to finish with a keen attention to detail
  • Flexible: Switch gears on a moment’s notice and adapt to shifting priorities
  • Collaborative: Build cross-functional relationships within the organization and with partners
  • Passionate: Bring energy and a can-do attitude to the role every day
  • Solutions-Oriented: Show off your problem-solving and decision-making skills while focusing on the solutions in every case

Joining the team means:
  • Experience & growth in launching a brand-new fan first, top-of-the-line arena in the metropolitan market. 
  • Joining a culture of start up mentality 
  • Comprehensive medical & dental benefits
  • 401k eligibility 
  • Paid time off
Oak View Group
Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires vaccinations of all employees, sub-contractors, and vendors. 

EEO Statement
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job Questions:

  1. Do you have 5+ years of experience working in an NHL Arena on the operations staff?

  2. Do you have 3+ years of experience driving ice resurfacing machine for an NHL team?

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