Director of Technology - UBS Arena (Elmont · NY)

UBS Arena Jobs
Sports Jobs in Elmont · NY
Technical Services: Technology Director
About UBS Arena
UBS Arena is the first third-generation arena in New York and the new home for the New York Islanders.  On the grounds of historic Belmont Park, UBS Arena is Made for Music and Built for Hockey; designed to deliver superior concert acoustics and unforgettable experiences for both music and hockey fans. UBS Arena will attract a roster of world- class artists and diverse music genres and expects to host more than 150 major events annually.
Position Summary
The Director of Technology reports directly to the Senior Director of Building Operations and is responsible for overseeing the IT infrastructure and cybersecurity within the organization.  You will meet our technology goals by identifying, developing, selecting technologies and programs as well as managing key relationships with vendors and partners. Additionally, you will have oversight for core technical operations, including network operations/security, help desk, and procurement while managing two (2) full-time managers and part-time event staff. 
The ideal candidate will be experienced in creating and implementing IT policies and systems that will meet objectives. You will also be a hands-on professional who enjoys rolling up your sleeves, working as part of a team, and jumping between disciplines to achieve goals. 

While you are here, you will:

  • Provide direction and support in the development and deployment of the organization’s information technology infrastructure, with an emphasis on the systems that support internal operations.
  • Collaborate with internal groups to achieve successful delivery and avoid/mitigate adverse outcomes. 
  • Define key reporting metrics to communicate deployment and network successes to the organization and executive management.
  • Leverage technology to simplify staff user experience via applications and integrations.
  • Work with leaders and end-users across disciplines to select appropriate technologies to meet core organizational needs.
  • Lead configuration and deployment of enterprise tools shared across the org, including initial and ongoing support.
  • Create and manage product and application inventory processes such that all technology leads have clear visibility into the applications used in other areas of the org.
  • Actively communicate current issues, upcoming changes, etc. to staff in an easy-to-understand manner.
  • Educate staff on best practices in their use of technologies.
  • Develop and maintain support documents for use by all levels of support personnel, as well as end-user documentation.
  • Keeping cybersecurity in front of mind lead users into best practices for safe sharing of information.
  • Establish and monitor best practices for data security and sharing.
  • Support, install, and configure technology for headquarters, remote offices, and remote employees.
  • Respond to incoming support issues via phone, email, and the web while providing positive customer service experiences.
  • Establish, maintain and monitor user-centric support practices.
  • Serve as a point-of-contact with Managed Services Provider, delegating assignments to them as appropriate, overseeing projects, sharing accountability with them for successful outcomes.
  • Actively participate in the Technology Steering Team.

What you need to be qualified:

  • Bachelor’s degree in Computer Science or Information Systems (or equivalent experience). 
  • Three (3) to five (5) years of progressive IT management in a live event / venue setting.
  • Professional hockey venue experience preferred.
  • Experience leading a small-to-medium technology organization; multi-site IT operations environment preferred. 
  • Knowledge across multiple IT disciplines including, but not limited to hardware, software, data and device security, phone systems (mobile and on-premises), video teleconferencing, and connectivity (Mac and PC). 
  • Advanced support level knowledge of Windows & Mac OS and Microsoft 365. 
  • Advanced support level knowledge of Windows core infrastructure technologies including but not limited to: Active Directory, DNS, DHCP, NPS. 
  • Advanced support level knowledge of Cisco technologies, including, but not limited to routing, switching, wireless, VoIP, DNA center. 
  • Must have the ability to recognize problem areas, define solutions, and implement those solutions promptly. 
  • Able and willing to work non-traditional hours, including evenings and weekends as needed. 

Who you are:

  • Accountable: Take ownership of your work and of your projects from start to finish with a keen attention to detail
  • Flexible: Switch gears on a moment’s notice and adapt to shifting priorities
  • Collaborative: Build cross-functional relationships within the organization and with partners
  • Passionate: Bring energy and a can-do attitude to the role every day
  • Solutions-Oriented: Show off your problem-solving and decision-making skills while focusing on the solutions in every case

Joining the team means:

  • Experience & growth in a new fan first, top-of-the-line arena in the New York Metropolitan area
  • Joining a culture of start-up mentality
  • Comprehensive medical & dental benefits
  • 401k eligibility
  • Paid time off

The Fine Print

UBS Arena is an equal opportunity employer and values diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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