Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

Seminole Theatre is seeking motivated, friendly, and professional ushers to assist with front of house operations during regularly scheduled performances. The Seminole Theatre, a historic icon in Homestead, re-opened its doors in December of 2015 and now serves as the premiere performing arts center and cultural hub for the greater Homestead and South Miami Dade area. The Seminole Theatre is managed by Oak View Group Facilities, founded in 2015 by Irving Azoff, Tim Leiweke, with Madison Square Garden Entertainment, a full-service venue management company. They operate and book arenas, theaters, convention centers, and amphitheaters throughout the U.S. delivering customized management plans for each of their venues.

Description

Ushers are a vital part of the experience that the patrons have when they first enter Seminole Theatre. The service element that the ushering staff offers to event attendees ensures a favorable impression and guarantees their comfort and safety. Ushers assist patrons before during and after performances with seating, ticketing, and another other customer service needs as they arise.

Responsibilities

• Provide all guests with a positive first impression of Seminole Theatre by offering superior, individualized guest service through excellent customer service.

• Hand out programs as patrons are led into the theater.

• Effectively communicate with guests locating their seats and assist with finding their seats.

• Ability to identify problems and work with Managers to resolve any issues that may arise.

• Provide information regarding Seminole Theatre events and facilities.

• Have a working understanding of the functions of other departments.

• Pay attention to ensure no food or beverages go into theatres when appropriate.

• Seat latecomers (most times in partial darkness).

• Follow directions of House Managers.

• Assist patrons with disabilities.

• Monitor crowd for unusual behavior, flash photography and video cameras.

• Lead patron evacuations in case of emergencies.

Requirements

Must have experience working with the public.
Must possess sensitivity to the needs of patrons.
Must possess a positive and enthusiastic attitude.
Must have the ability to enforce safety regulations.
Must be able to pay close attention to details.
Must be able to work independently and as part of a team.
Must be able to communicate clearly and effectively via radio headset.
Must be able to stand for long periods of time.
Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events.
First Aid CPR/AED certification is preferred.
Ability to carry at least 50 lbs. of material.

EEO Statement:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

DEI Statement:

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is routed in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Updated Vaccination Statement as of 3/17/2022:

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.