Oak View Group

Oak View Group

Sr. Manager, Events | XL Center

Oak View Group - Director
Hartford · CT
Event Management: Event Operations/Management
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Overview

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise event staff, as well as oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for overall customer and event promoter satisfaction and experience.

 

This role will pay from $70,000 to $80,000/year

 

FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

Position Expires: 09/11/2024

Responsibilities

  • Plan, service and supervise large events including concerts, sporting events and trade shows
  • Plan, direct and evaluate the work of subordinates and provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
  • Assist in booking events and managing the venue calendar
  • Assist in preparation of departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
  • Establish, communicate, and maintain effective working relationships with staff, contractors and facility users
  • Complete all duties with a customer service focus through teamwork and dedication
  • Advance, or assistance in advancing, event set up details and show production
  • Completion and/or assistance in the preparation of building to meet the requirements of upcoming events/shows
  • Completion and/or assistance with the completion of pre-show event financial estimates
  • Completion and/or assistance of post-show event settlements
  • Advise lessees on services available form independent contractors for events
  • Assist in oversight of event and security staffing department
  • Assist in recruiting and training event and security staff
  • Delegate assignments and review performance and results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Oversees AV Contractor and Event Management staff
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review and manage emergency planning procedures
  • Create and distribute detailed data sheets prior to every event
  • Direct oversight of staffing and scheduling union stagehand labor force
  • Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Serve as Manager on Duty as scheduled
  • Work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed

Qualifications

  • Minimum6+ years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing, or related field
  • Proficient in use of Microsoft Office and AutoCAD experience preferred
  • Strong oral and written communication skills
  • Ability to stand and walk for long periods of time, climb stairs, and occasionally lift up to 40 lbs.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
  • Possession of, or ability to obtain, a current CPR certificate is preferred
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of Operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Oversees AV Contractor and Event Management staff