Oak View Group

Oak View Group

Manager, Events | XL Center

Oak View Group - Manager
Hartford · CT
Event Management: Event Operations/Management
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Responsibilities include, but are not limited to, manage every aspect of their assigned events from the advance planning stages through the end of the event; assisting in coordination of the work of facility events staff; serving as liaison to all facility users; and to provide responsible staff assistance to the events department. This position will assume event assignments from the Director of Events and the Assistant General Manager.


This role will pay from $50,000 - $60,000/year


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).


Position Expires: 09/11/2024


  • Plan, service and supervise events
  • Assist in booking events
  • Meet with facility clients in advance of events and assist in determining event needs; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and marketing personnel
  • Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
  • Submit service request to appropriate departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building, and safety codes
  • Serve as facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event problems; resolve public complaints
  • Establish, communicate, & maintain effective working relationships with staff, contractors, and facility users
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Completion and/or assistance in building preparation to meet the requirements of upcoming events/shows
  • Completion and/or assistance with the completion of pre-show financial estimates and post-show settlements
  • Guide and assist event staff in job performance and resolution of patron issues and challenges
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Responsible for the execution of event contracts and rental agreements for the Events Department
  • Function as a liaison between users of the facility and the facility staff
  • Prepare written evaluations of the events; distribute to appropriate management staff
  • Prepare written cost estimate to all clients in advance of their event as well as to prospective clients
  • Maintain accurate and complete files, records and other documents relating to assigned responsibilities
  • Participate on a variety of committees, both internal and external to the facility
  • Create and distribute detailed data sheets prior to every event
  • Assist with staffing and scheduling of union stagehand labor force
  • Schedule and/or assist with scheduling EMS, Fire, Police, event staff and security
  • Coordinate with Finance/Payroll as needed to ensure applicable parties are paid
  • Coordinate service needs with Food and Beverage department, as needed
  • Serve as Manager on Duty as scheduled
  • Work a flexible schedule, including long nights, early mornings, weekends, and holidays, as needed
  • Perform other duties and responsibilities, as required


  • Minimum 3-5 years experience in direct support of events in a public assembly facility, or related field
  • Bachelor’s degree from an accredited college or university with major course work in event management, sports administration, public relations, marketing, business administration, or a related field
  • Proficient in use of Microsoft Office and AutoCAD experience preferred
  • Strong oral and written communication skills
  • Ability to stand and walk for long periods of time, climb stairs, and occasionally lift to 40 lbs.
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, and Internet software
  • Possession of, or ability to obtain, a current CPR certificate is preferred
  • Possession of, or ability to obtain, a valid drivers’ license
  • Ability to provide exceptional customer service even in stressful situations
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Very strong organizational, communication, and interpersonal skills
  • Very strong ability to meet deadlines with high quality results in an environment
  • Ability to effectively manage multiple projects, tasks, and duties