Overview

The Lead Welcome Center Specialist will support the Berger Foundation Iceplex Business Operations Manager, guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

This role pays an hourly rate of $22.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2025.

Responsibilities

• Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
• Assist the Business Operations Manager with staff scheduling.
• Support the Business Operations Manager with traning new Welcome Center Specialist.
• Support the Business Operations Manager with operational duties as needed. 
• Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
• Front desk responsibilities
• checking-in program participants
• conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
• welcome the public, provide venue information and directions
• Professionally and accurately execute policies and procedures
• Intake and outtake of skate and equipment rentals for the public
• Help with sizing, lacing & cleaning skates upon return
• Support birthday party schedules, set-up, and execution
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle register transactions
• Process transactions for purchases and rentals
• Daily cleaning tasks within the department
• Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
• Attend all required training sessions and staff meetings
• Maintain a clean and safe facility
• Responsible for alerting managers to any unsafe or potentially hazardous ice conditions

Qualifications

Requirements:

• Must be at least 18 years of age
• At least 2 years supervising staff
• Recreation facility or other customer service front desk experience
• Cash & sales transaction management
• League, facility schedule management
• Strong verbal communication skills, with the ability to present and communicate with customers
• A high degree of personal integrity and consistently put the interests of the organization first
• Excellent communicator

Preferred Experience & Qualifications:

• Experience with youth sports at the recreational and elite level
• Understanding of event and on-ice programming
• 2-3+ years work experience at an ice facility or other related sports complex
• Experience with sports scheduling software (preferably DAYSMART)

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Position is performed throughout a recreational facility. Work will be done on and around the ice.
• Position involves sitting, standing, walking, stooping, lifting carrying, pushing, pulling, and ice skating
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs
• Part-time hourly role