Overview

Under supervision of full time Box Office Team, assist in the operation of the box office, implementing and following procedures, overseeing the box office and or the VIP entrances. 

This role will pay an hourly wage of $24.00.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Overseeing the Box Office during events to ensure the Ticketing Representatives are providing top notch customer service
• Working with Ticketmaster Archtics to solve customer ticketing issues
• Working VIP entrances during events to ensure there are no ticketing issues for VIP customers
• Processing orders via Ticketmaster Archtics
• Dealing with customer issues either at the box office or VIP entrances

Qualifications

 2‐3 experience in an office setting orsimilar preferred
 Ability to perform effectively under stressful situations
 Ability to define, analyze and solve problems
 Ability to coordinate box office procedures with otherstaff
 Ability to work variable hours including evenings, weekends and holidays
 Ability to communicate effectively both verbally and in writing
 Ability to safely and accurately handle and account for large sums of money
 Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
 Ability to maintain an effective working relationship with other staff, event promoters and the general public
 Skill in operating modern office equipment including computers