Overview

Are you interested in a career opportunity in a fast-paced environment where something new awaits with each day?  If so, we welcome your enthusiasm to join our team of dedicated event professionals who provide world-class experiences to our guests and clients for all types of events.  The Director of Event Services maximizes the customer experience by planning, monitoring, directing, delegating, controlling, and managing the event logistics, food & beverage coordination, setup/teardown, housekeeping, exhibitor services, security, audio visual, crowd control, and telecommunications for all facility events.

This role will pay a salary of $75,000 to $85,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Oversee event management activities for all facility events 
• Direct, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during events 
• Recruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures 
• Exercise direct supervision over Event Managers
• Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget 
• Consult with event planners, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly 
• Inspect facilities to ensure they are being maintained properly for events 
• Develop crowd management and event staffing plans and supervise event staff during events  
• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges 
• Review and approve final billing to facility users prior to settlement or release of invoice 
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner 
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service 
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities 
• Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting 
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities 
• Prepare and present regular staff reports and other related correspondence 
• Work with other department directors in a variety of tasks 
• Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate 
• Interpret and apply all relevant federal, state and local regulations 
• Serve as Event Manager as needed 
• Routinely serve as Manager on Duty
• Other duties and responsibilities as assigned

The intellectual/social, physical demands and work environment characteristics described here

are representative of those that must be met by an employee to successfully perform the essential

functions of this job. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

               Intellectual demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.  Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Wor       Environment:

• The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events, depending on the incumbent’s location, and minimal during non-event times.

EOE. DFWP.

Qualifications

• Minimum of seven (7+) years of increasingly responsible event management experience in a convention center, stadium, arena, or public assembly facility setting required including progressive supervisory responsibility
• Bachelor’s degree or better from an accredited college or university with major course work in facility management, marketing, business administration or related field or commensurate experience
• Proficient in use of Microsoft Office programs; experience with AutoCAD and Social Tables preferred; timekeeping and security software
• Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations
• Ability to communicate clearly and concisely in the English language, both orally and in writing
• Production experience involving concert set up, audio, video, lighting, and rigging preferred
• Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast-paced high-pressure environment
• Ability to work independently and as part of a team
• Must be available to work a flexible schedule, including long nights, early mornings, weekends, and holidays as needed