Oak View Group

Oak View Group

Event Manager| St. Charles Convention Center - Oak View Group (St. Charles · MO)

Oak View Group Jobs
Jobs in St. Charles · MO
Facility Operations/Event Staff: Facility/Venue Management
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The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.


This role will pay a salary of $50,000 to $60,000.


For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).



  • Serve as liaison between venue and tenants.
  • Explain policies and procedures to tenants and the public.
  • Consult with tenants, providing venue's technical capabilities.
  • Prepare venue for client use by obtaining appropriate information and requirements from client.
  • Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
  • Receive and respond to complaints from clients and the public or refer them to the Director of Events Services.
  • Monitor assigned events, as they interface with other events and activities scheduled in the venue.
  • Finalize client’s event details.
  • Provide catering details for events
  • Collect deposits on events.
  • Coordinate with sales for additional changes after signed contract
  • Assist Exhibitors on-site before event.
  • Act as crowd control manager as needed.
  • Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
  • Make or arrange for last‑minute adjustments in room or equipment set‑ups at the request of lessee and prepare accurate statement of additional charges.
  • Functional supervision of all event support staff including Operations Department crews.
  • Notify Director of Operations of equipment in need of repair or replacement.
  • Prepare event summaries noting attendance, times, significant problems, etc.
  • Act as Manager on Duty for the department.
  • Provide excellent customer service assistance to internal and external clients.
  • Exemplify the SCCC and OVG customer service principles.


  • Ability to anticipate the needs of venue tenants.
  • Knowledge of operating procedures of a public assembly facility.
  • CAD, Ungerboeck or other event management software experience is strongly preferred
  • Knowledge of audio visual equipment and its uses.
  • Knowledge of terminology used in the convention, trade show, and entertainment industry.
  • Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.).
  • Skills in planning and coordinating work schedules.
  • Ability to work effectively in a service oriented environment.
  • Establish and maintain effective working relationships with tenants, other employees, and members of the public.
  • Knowledge of laws and regulations pertaining to public assembly facilities security.
  • Knowledge of fire and safety regulations.
  • Advanced computer proficiency and Microsoft Office products knowledge, to include: Outlook Word, Excel, and PowerPoint
  • Identify potential problems and make necessary plans for corrective action.
  • Demonstrate supervisory and leadership skills.
  • Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.One year of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
  • Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.