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Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the
Greater Richmond Convention Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.
This role will pay a salary of $125,000 to $145,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
JOB DUTIES (including, but not limited to):
- Assist the General Manager in planning, directing and managing the day-to-day operations of the venue.
- Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue/expense projections.
- Review, develop and implement programs, policies and procedures for staff and the venue.
- Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
- Writes or directs the preparation of comprehensive management reports including, but not limited to, the Annual budget, the Operations Manual, the Annual Management Plan, the Sales & Marketing Plan, the Emergency Preparedness Manual and the Preventative Maintenance Plan.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Address and recommend actions on personnel matters.
- Through the work of subordinates, ensure that the venue is clean and well maintained at all times. Ensure that set-ups, labor, equipment and other services being provided to event organizers meets or exceeds high standards for customer service.
- Be actively engaged involvement in the venue’s customer service & training programs to provide the best possible experience for event organizers, guests and patrons.
- Be actively engaged for all emergency management support functions including coordination of services and asset utilization as well as on site assistance and oversight. Ensure that safety is a top priority and that all staff and subcontractors make safety a primary focus of their daily activities.
- Participate in and lead various interdepartmental project groups, special projects, committees and task forces. Prepares contracts and monitors contractual services.
- Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
- Represent the General Manager and the venue as needed at various meetings.
- Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
- Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, audio visual, etc. . .)
- Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
- Perform other duties as required.
SPECIAL KNOWLEDGE & ABILITIES:
- Operational characteristics, services and activities of public assembly venues
- Other public assembly venue related operations including drayage, decorators, maintenance, trades, audio-visual, electrical, equipment, food & beverage, etc.
- Event presentation and event production needs
- EEOC, FLSA, OSHA, FMLA and ADA policies
- Fire and public safety regulations; other relevant federal, state, and local regulations with respect to the operation of a public assemble venue
- Terminology used in entertainment and convention settings
- Proficient use of Microsoft office applications and word processing, spreadsheets, database, presentation, and other relevant software
- Work effectively and direct staff in a service-oriented and customer service friendly environment subject to frequently changing priorities
- Work with multiple unique and diverse groups and sometimes under sensitive circumstances
- Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
- Anticipate and analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- To perform a broad range of supervisory responsibilities over others; plan, direct, and evaluate the work of subordinates; manage multiple projects simultaneously; work under high pressure in meeting urgent deadlines
- Communicate and express thoughts and ideas clearly and concisely in the English language, both orally and in writing. Ability to work with unique and diverse groups and sensitive circumstances.
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days
- Five (5) years of increasingly responsible experience in the operation of a convention center, hotel, conference center or another public assembly facility with meeting and exhibit space.
- Two (2) years of high-level supervisory and administrative experience.
- Demonstrative knowledge of the principles and practices used in the successful management of entertainment, meeting or exhibition facilities.
Education / Training:
- Bachelor’s degree from a four-year accredited college or university with major course work in public assembly facility management, hospitality management, business or public administration or a related field.
- Graduate of the International Association of Venue Management (IAVM) Venue Management School.
Licenses or Certificates:
- Possession of, or ability to obtain a Virginia driver’s license or identification card
- Possession of, or ability to obtain a Cardiopulmonary Resuscitation (CPR) certificate paid for by the Employer
- CMP, CVE, CVP or other industry recognized designations
- Completion of a Certified Crowd Manager Training course or the ability to complete a course paid for by the Employer within 60 days of employment