Overview

Job Title:                     Assistant General Manager

Company:                   OVG360

Location:                    Donald L. Tucker Civic Center at Florida State University - Tallahassee, FL

Reports to:                 General Manager

FLSA Status:               Full-time, Salaried, Exempt

EEO Status:                Professional                   

Overview

Utilizing initiative and independent judgment, the Assistant General Manager works closely with the General Manager in planning, directing, and managing the day-to-day operations of the facility, as well as the booking process and in pursuing new business opportunities. Supervision is exercised over professional staff that directs various sections in day-to-day operations.  Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

This role will pay a salary of $100,000 to $120,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Assist the General Manager in planning, directing, and managing the day-to-day operations of the facility.
• Assist the General Manager in the development and administration of the facility's operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections.
• Recruit, select, lead, motivate, and evaluate staff; provide or coordinate training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with event managers and finance department to ensure deposits are collected and final invoicing is accurate and timely for settlements and closing out events.
• Address and recommend actions on all personnel matters.
• Work with the departmental directors/managers in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Develop and implement programs, policies, and procedures for the facility.
• Assist the General Manager in booking touring events while also providing direct oversight of the Sales Manager for all non-touring event booking.
• Actively manage the venue’s booking calendar.
• Draft, review and execute event agreements.
• Ensure compliance and fulfillment of all contracted services directly or with assistance from the appropriate department Director.
• Develop or direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook, Promoter Manual, Annual Parking Plan, Annual Facility Report, Booking Policies, Emergency Preparedness, etc.),
• Actively engaged for all emergency management support functions including coordination of services and asset utilization as well as on site assistance and oversight.
• Participate and lead various interdepartmental project groups, special projects, and task forces.
• High involvement in the venue’s customer service & training programs to provide the best possible experience for clients, guests and patrons.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures, as appropriate.
• Represent the General Manager as needed at various meetings.
• Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
• Perform other duties as assigned.

Qualifications

• Minimum of seven 7 years of increasingly responsible experience in professional public assembly facility operations management including a minimum of 2 years of supervisory responsibility.
• Bachelor's degree or better from an accredited college/university in a closely related field such sports administration/ management, facility management, business administration, public administration, etc.
• CMP, CFE, Oglebay graduate, or other industry recognized designations will be given strong consideration.
• Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills.
• Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance, and human resources, audiovisual, telecommunications, and food and beverage operations.
• Experience in contract development and negotiations, including facility use license agreements, service agreements, and sponsorship agreements.
• Ability to lead and promote a customer-focused workplace.
• Familiarity with EEOC, FLSA, OSHA, ADA, and other employment regulations.
• Exceptional verbal and written communication skills in the English language