Overview

Assistant Director of Event Management is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises, and coordinates the activities and operations of Event Services assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance and support to Director of Event Operations and Assistant General Manager.

Responsibilities

• Exercise direct supervision and oversight for Event Managers and or Sr. Event Managers and in-house show event coordinator, servicing almost 400 events per year.
• Training and continuing education with Ungerboeck and AutoCad.
• Create New Business reports and 2 Week Event Reports,
• Run the weekly Event Manager Team Meetings (when DOE is away from office).
• Act as the direct liaison for larger contracted corporate/association events with over 2000 guests or more.
• Monitor set up and installation progress, guide clients in preparation for their events.
• Create a training module for newly onboarding Event Managers
• Create and develop SOP for event operations with customers (signage/digital signage)
• Oversee the event department shadow program for training and development.
• Oversee the department Toastmaster Program for improved development.
• Schedule and attend meetings for planning events, pre-cons and post-cons. 
• Oversight for all client/customer service orders (electrical and IT) and ancillary billing services for closeout of events.
• Liaison with City FD and City PD for all compliance issues and scheduling of coverage from either FD or PD for client events as required.
• Approve floor plans and event diagrams for review and submission to the Fire Marshal’s office.
• Oversight of compliance with City licensing office for event permits, business licenses etc. for events
• Primary liaison with our in-house electricians and trade unions and client preferred A/V company for any AV related issues or services.

• Handle event signage and content for the interior and exterior signage functions for contracted clients on site.
• Oversee the autocad (event diagram account) and training for Event Mangers for the department.
• Recruit, interview, train, motivate and evaluate Event Managers and or Sr Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Attend catering/event joint meetings.
• Plan and coordinate client FAM tours with Sales division and Choose Chicago CVB to help market the venue.
• Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly.

• Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges.
• Review and approve final billing to facility users prior to settlement or release of invoice.
• Work closely with the general public by monitoring services provided and addressing complaints in a timely manner.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Conduct planning and operational meetings as required to ensure smooth coordination of event activities.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all events related programs and activities.
• Routinely serve as Manager on Duty

Qualifications

• Minimum of 7+ years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facility
• Bachelor’s degree or better from an accredited college or university
• Graduate of IAVM Venue Management School (VMS), preferred.
• Certification CMP and CVP, Preferred
• Possession of, or ability to obtain a valid CPR certificate.
• Knowledge of customer service practices
• Ability to prepare, track, control and analyze budgets.
• Great communication skills