(Part time) Box Office Attendant |The Performing Arts & Events Ctr of Federal Way - OVG360 (Federal Way · WA)

OVG360 Jobs
Jobs in Federal Way · WA
Facility Operations/Event Staff: Facility/Venue Management
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.

* In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.*

Overview
Undersupervision of Box Office Manager and Box Office Supervisor, responsible for ticketsales and customerservice for all ticketed events at The Federal Way Performing Arts & Events Center.

Responsibilities
  • Know and understand the operations of the ETix ticketing system
  • Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating,
    etc.)
  •  Know and understand seating charts and configurations 
  • Perform transactions for all events on the ticketing system with efficiency and accuracy 
  • Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change
  • Communicate and satisfy patrons with world class customer service
  • Operate phone and address call in patrons’ requests for information
  • Reconcile all monies received from ticket sales
  • Maintain confidentiality
  • Additional duties may be assigned by Box Office Director or Box Office Supervisor

Qualification
  • Ability to multitask in a fast‐paced environment
  • Familiarity with Windows based computers
  • Possess excellent customerservice skills
  • Experience working with the public and cash
  • Ability to work independently and as a productive member of a team
  • Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours
  • Must be able to work in a loud noise environment
  • Must be over 18 years or older
  • Strong verbal communication skillsin the English language (Spanish is a plus)
  • Proven ability to work well with all levels of management
  • Strong analytical and problem‐solving skills