Guest Experience Supervisor (Part-Time)| UBS Arena - OVG360 (Elmont · NY)

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Jobs in Elmont · NY
Facility Operations/Event Staff: Facility/Venue Management
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Our Guest Experience Supervisor team will be essential in creating a safe and memorable experience for all guests and team members at UBS Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests in addition to access and crowd control for UBS Arena.
This role will pay an hourly wage of $23.25. 

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

  • Ability to communicate clearly.
  • Ability to give concise directions to guests and team members.
  • Ability to work in outdoor conditions.
  • Assign and manage department equipment.
  • Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
  • Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
  • Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
  • Assist with crowd control measures
  • Complete all necessary pre, during, and post documents, paperwork, and reports according to assignment.
  • Complete incident reports for accidents and out of the ordinary events while transporting.
  • Complete wheelchair logs to document escorts.
  • Control access and press buttons to elevator to limit patrons touching elevator buttons
  • Coordinate team member post assignment.
  • Coordinate with dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles.
  • Effectively communicate safety and security measures throughout the arena.
  • Enforce policies, procedures, and standards for team members and guests.
  • Engage with team members and guests in a positive and effective manner.
  • Facilitate employee pre and post briefing.
  • Identify opportunities to create memorable experiences for team members and guests.
  • Manage elevator capacity
  • Manage team member breaks.
  • Manage team members pre, during, and post event.
  • Other organizational and administrative duties as determined by management· Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
  • Proactively welcome guests and assist with questions and requests.
  • Provide accurate facility information with excellent customer service to guests.
  • Provide critical and positive feedback through coaching sessions to team members and leadership.
  • Provide exceptional guest service.
  • Respond to and/or escalate guest complaints, concerns, and compliments.
  • Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards which may cause an accident.
  • Understand, retain, and adhere to safety protocols and procedures.
  • Understand, retain, and provide event information to guests and team members.

  • 18 years of age or older.
  • Experience in a collaborative team environment
  • Experience in a customer service-based industry is essential.
  • Experience within a sports, entertainment, or related field is essential.
  • Minimum 2 years’ experience in a supervisory and/or leadership role.
  • Must be able to complete all required trainings.
  • Must be fully vaccinated against COVID-19
  • Must have a working email address
  • Strong verbal and written communication skills are essential.
  • The ability to function independently in a fast paced, high-pressure environment is essential.
  • The ability to read, write and understand English.
  • The ability to utilize web-based programs and digital equipment
  • The ability to work flexible schedule including long hours, nights, weekends, and holidays is essential.
  • The ability to work with the public and have interpersonal and communications skills is essential.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
  • Ability to stand in the same spot for extended periods of time.
  • Ability to walk up and down stairs.
  • Ability to work steep, elevated areas.
  • Ability to be mobile.
  • Ability to push, pull, and/or lift 75lbs or more.
Work Environment:
  • The duties of this position are performed primarily indoors.  
  • The noise level in the work environment will range from moderate to loud. 
  • While performing duties of this job, the employee may be exposed to outdoor weather conditions when serving as ticket taker.
  • Must uphold and maintain a customer friendly environment.