Catering Sales Coordinator | Columbia Metropolitan Convention Center - Spectra (Columbia · SC)

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Ticket Sales and Services: Client Retention/Customer Service
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Overview

Under general supervision, the Sales Coordinator provides assistance and administrative support to the Catering Sales Managers and Catering Director; assists in coordinating the licensing of space and booking of events for the facility and preparation of catering internal and external communications

Responsibilities

  • Represent the facility to potential facility users; respond to inquiries regarding facility use and send out food and beverage materials; assist facility users in finalizing booking arrangements contracts as well as collection of deposits due
  • Assist Catering Team  in the preparation of event license agreements, addenda and related correspondence; review documents for completeness and accuracy; assist in following up with facility users regarding deposits, insurance and other related license agreement requirements
  • Assist Catering Team  in updating facility user contact and account information, blocking meeting event space and other event booking information in the computerized event booking and management system
  • Create and maintain event files; distribute and reconcile all event folders and respective checklists for the department
  • Represent the department at weekly operational meetings
  • Update event revenues in computerized event booking and management system on a weekly and monthly as required for forecasting
  • Coordinate client “appreciation’ gift program
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Perform other duties as required

Qualifications

  • Minimum of two (2) years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center or related meeting
  • Bachelor’s degree from an accredited college or university with major course work in  business administration, hospitality management or other related
  • Additional years of experience may be substituted for formal education Ability to communicate clearly, accurately and concisely in the English language, both orally and in writing; type at a speed necessary for successful job
  • Ability to prioritize work and effectively resolve workload issues
  • Learn and understand the operation of a convention center and apply that knowledge to continually improve
  • Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculator