Overview

Plans and directs the activities of events that serve food and beverages. Have a wide variety of daily duties which include; estimating, ordering, arranging, supervising, recording and overseeing all food, beverage and equipment. Coordinate with and provide excellent service to venue clients, while working with them on their event needs.

Responsibilities

Recruit, hire and oversee training of staff.
Schedule work hours for server staff.
Resolve customer complaints about food quality or service.
Oversees and provides direction to café staff.
Directs cleaning of dining areas to maintain sanitation standards.
Ensures that all catering equipment is cleaned and stored in proper place.
Ensure that all banquet employees are current with food handling permits and alcohol serving permits.
Maintains safety program for banquet area.
Maintain all HACCP Standards in the banquet area.
Ability to keep appropriate records.
Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are followed.
Completes beverage, concessions, and café inventory monthly.
Ability to use computer software to monitor inventory, track staff schedules, and perform other record keeping tasks.
Act as Food & Beverage Manager on duty in absence of Director or Banquet Manager.
Monitor and control resources.
Ability to communicate with supervisors, subordinates and peers.
Must guide, direct and motivate subordinates.
Ability to monitor events, materials and surroundings.
Must be able to effectively communicate with others outside of the organization.
Ability to establish and maintain relationships.
Organize, plan and prioritize work.
Estimate sizes, quantities, time, cost or materials needed.
Make decisions and solve problems.
Think creatively.
Resolve conflict and negotiate with others.

Qualifications

Must have two years of management experience in a convention center or hotel banquet facility.
Must be able to stand for extended periods of time.
Ability to speak clearly so that listeners may understand.
Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
Must be able to lift, push, pull or carry heavy objects.
Administration and Management training: general knowledge of managing the operations of a business, company or group.
Customer Service training: general knowledge of providing special services to customers based on their needs.
Economics and Accounting training: general knowledge of producing, supplying, and using goods and services. Also includes knowledge of keeping business records.
Personnel and Human Resources: general knowledge of human resources practices and procedures.
Experience with teaching methods involved in learning and instructing others.
Must have experience in working with events and banquets.
Must have strong communication skills.
Must be self-confident and driven.
High school diploma or equivalent GED. Equivalent experience may be substituted.

Oak View Group