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Purdue University-Game Day IT Support Technician with MainGate in West Lafayette, IN

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Sports Jobs in West Lafayette, IN
Technical Services: IT Database Management/Services
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Job Title: Game Day IT Support Technician
Responsible for configuring, deploying, supporting, collecting and troubleshooting point-of-sale (POS) devices on game days.

Essential Duties and Responsibilities
  •  Test POS devices prior to event to ensure they are configured correctly, and functioning properly.
  • Assist in physical setup and deployment of POS devices.
  • Train event staff on use of POS devices.
  • Proactively identify and resolve any problems affecting POS devices.
  • Assist event staff with technical issues throughout the event; document all problems and solutions.
  • Communicate pertinent technical information to MainGate managers.
  • Perform other duties as requested, directed or assigned.
Education and/or Experience
  • High school diploma
  •  2 years professional IT support experience
Job Knowledge, Skills and Abilities
  • Strong knowledge of wired and wireless networking fundamentals, Windows Mobile, and POS devices and printers
  • Good understanding of physical and information security concepts and practices in a retail work environment.
  • Solid technical problem-solving and troubleshooting skills.
  • Ability to prioritize issues based on operational requirements and work in a fast-paced, loud environment under pressure, with minimal supervision.
  • Ability to effectively communicate verbally and, to a lesser extent, in writing.
  • Ability to quickly learn new job-related tasks; must be adaptable and flexible.
Training Requirements
  • Foundation knowledge of MainGate’s policies and procedures.
  • Training provided on MainGate systems/equipment, necessary to the job function.
Supervisory Responsibilities
Physical Requirements
Must be able to walk rapidly between retail selling locations in loud and congested areas which may be inside or outside the stadium. Must be able to stand or walk for extended periods of time. Must be able to lift and transport up to 50lbs.
Work Environment
Works in both indoor and outdoor environments which may not be climate controlled.
NOTE: This Job Description may be modified by Executive Management at any time.

Job Questions:

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