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Key Holder-USBC Open

MainGate Inc.
Syracuse, NY
Retail/Licensing: Retail Store Management

You are applying to be the retail Key Holder for the USBC (United States Bowling Congress) Open from March 17th through July 8th, 2018. This position is seasonal and will only be in existence during the time period listed to coincide with the 2018 USBC  Open Championships held at the Oncenter Convention Center in Syracuse, NY.

**Please only apply if you are able to work the entire duration of the event (March 17th through July 8th, 2018)**

Here is a link to find out more about the USBC and this specific event:


Here is a link to the USBC's e-commerce site maintained by MainGate:


Essential Duties and Responsibilities include the following:

Oversee day-to-day operations of the store.

Ensure the Total Customer Experience (TCE).

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Strong product knowledge.

Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory.

Weekly conference call with Program Team

Weekly communication with USBC Tournament Director

Execute all company visual merchandising directives.

Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Inform store employees on updated proper store operations and procedures.

Assist Program Team in reviewing merchandising activities; determining additional needed sale promotions.

Support and adhere to all company policies, procedures, and guidelines.

Direct all store operations on additional days, including special events.

Other duties may be assigned.

 Education and/or Experience:

Two to three years of overall retail experience is required, with prior retail key holder experience preferred.

 Job Knowledge, Skills and Abilities:

Will have a thorough knowledge of products.

Must have knowledge of personnel scheduling and store operations.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits.

This position requires that the person be highly organized, self-motivated individual who can work independently.

Knowledge of principles and methods for showing, promoting and selling products or services.

Must have strong leadership skills, with excellent oral and written communication skills.

Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Ability to motivate, develop and direct personnel.

 Training Requirements:

Expert knowledge on all MainGate policies and procedures.

Point of Sale (POS) training on all hardware used in the store (scanners, printers, etc.)

TCE Training.

 Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include planning, assigning, and directing work; oversee operation of store; rewarding and disciplining employees; addressing complaints and resolving problems.

 Physical Demands:

Some physical activity is required.

Must occasionally lift and/or move up to 30 pounds.

Regularly required to sit, stand, walk, and occasionally bend and move about the facility.

 Work Environment:

Works in a store/kiosk environment.

 General Sign-Off:

The employee is expected to adhere to all company policies and procedures and to act as a role model in the adherence to policies.

 Job description may be changed at any time by MainGate Management team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. How many years of retail experience do you have?

  3. Are you available for the duration of the event (March 17th-July 8th)