Delaware North Careers

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CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

Concession Supervisors (Game Day Positions)

Detroit Tigers Spring Training-Delaware North Sportservice
Lakeland, FL
Food and Beverage: Food/Beverage Management
Position Summary 
Assists management with the efficient operation of the designated location, in accordance with the Company’s GuestPath Universal Service Standards and applicable Operational Standards.  Sustains on “On-Floor” presence.
Essential Functions:
  • Supervises the activities of all associates assigned to location; ensures that breaks occur in a timely manner.
  • Ensure all associates are in proper uniform and ready for shift.
  • Trains new and existing associates, under the direction of management.
  •  Enforces and adheres to all unit and company alcohol service policies and procedures.
  • Ensures quality, accuracy, and timely delivery of food and beverage orders.
  • Assists associates with service and/or billing issues.
  • Verifies proper set-up, service, and cleaning of assigned area throughout shift/event.
  • Visits with guests to ensure satisfaction; promptly communicates any opportunities to management.
  • Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management.
  • Performs opening and closing procedures.
  • Ensures that all equipment is set up properly and operating efficiently and accurately.
  • Verifies all paperwork is complete and turned in at conclusion of shift/event.
  • Maintains cleanliness and safety standards throughout the location; follows and upholds all health codes and sanitation regulations.
  • Completes daily point-of-sale reports as requested by management.
  • Adheres to and enforces inventory and labor control measures; performs inventory counts as requested.
  • Performs other duties as assigned.
Non-essential Functions:
  • Assists management with the daily cash procedures and operations.
Education & Experience:
  • High School Diploma or GED required; Associates degree in Food & Beverage or related field, preferred.
  • Minimum of 2-3 years work experience in front-of-house restaurant or foodservice position, in a high volume environment, required.
  • One year supervisory experience in restaurant or service environment preferred.
  • Experience in cash handling and credit card processing required.
  • Previous experience using computerized POS system strongly preferred.
Knowledge, Skills & Abilities:
  • Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards.
  • Ability to complete required pre-employment sanitation and alcohol service training.
  • Knowledgeable in the operation of a high volume sit-down restaurant with high service standards.
  • Possess knowledge of restaurant operations.
  • Basic math skills; ability to accurately total guest checks, account for cash and inventory.
  • Strong verbal and written communication skills – ability to communicate with staff and to prepare written reports.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead. 
  • Highly motivated, ability to take initiative.
  • Team-oriented; ability to work effectively with others.
  • Ability to work in fast-paced environment.
Physical Requirements:
  • Ability to remain on feet for entire length of shift.
  • Constant standing, walking, bending, reaching and repetitive motions.

Environmental Working Conditions:
  • Majority of time spent alternating between indoor, climate-controlled environment of stadium and temperature fluctuations of warehouse and kitchen.
  • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.
*Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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