Job Title: Security Supervisor
Department: Event Operations
Reports To: Workforce Development Manager, Event Management Team
FLSA Status: Non-Exempt
Supervises Others: Yes
COMPENSATION: $22.00 per hour
BENEFITS: 401(k) with Company Match, ESOP – Employee stock ownership program, Sick Time, pay cards, College credit (as needed), Flexible Schedule, Ability to work at multiple venues and sporting leagues.
GENERAL PURPOSE OF JOB:
The CSC Event Security Supervisor is a frontline leader responsible for overseeing and directing event security staff to ensure the safety and security of guests, employees, and property during large-scale live events. This role combines strong leadership, real-time decision-making, and a commitment to CSC’s standards for guest service, compliance, and incident management. Holding a valid security guard license, CSC Supervisors are expected to lead by example, communicate clearly, monitor team performance, and ensure that any incidents are addressed promptly and professionally to support a safe and successful guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties below reflect the minimum requirements for this position.
Leadership & Staff Oversight
- Supervise a team of up to 10–30+ security staff per shift depending on venue/event.
- Ensure all team members are briefed and deployed correctly, follow post orders, and maintain professionalism.
- Mentor, coach, and support staff performance while reinforcing CSC's expectations in real-time, escalating up chain of command as needed.
- Ensure meal break and break policy compliance from all members in deployment within required timeframe.
- Conduct daily briefings and post-shift debriefs as required.
Operational Duties
- Operate entry and guest screening, access control, credential checks, and overall event operations.
- Assist with crowd management, line control, ejections, and incident response.
- Complete and submit required documentation (incident reports, break logs, deployment sheets).
Compliance & Licensing
- Complete and maintain all necessary trainings required.
- Ensure staff members have a valid BSIS Guard Card if their position requires one.
- Enforce compliance with CSC policies, and venue rules.
- Serve as a first-level contact for conflict resolution and de-escalation.
Guest Service & Safety
- Promote a safe, friendly environment for guests and staff.
- Serve as a visible leadership figure and point of contact for guest and CSC concerns.
- Serve as a first-level contact for conflict resolution and de-escalation.
- Work in partnership with venue staff.
Other Responsibilities:
- May use event vehicles “golf carts” when provided for events subject to completion company training.
- Oversee care and return of all issued equipment, including radios, meal break devices, headsets.
- Check that all staff are wearing appropriate uniforms and adhere to company standards at all times.
- Walking significant distances, including up and down stairs, as may be needed to roam throughout the venue.
- Reliable transportation to and from work, with weekend and extended hours.
Education and/or Experience
- High School Diploma or equivalent required.
- Security guard license, guard registration card or other equivalent relative to the State in which supervisor is employed and performs security-related work is required.
- Candidates must have at least one of the following:
- Three years of related work experience.
- Two years of general experience in security, law enforcement or military police.
- Associate’s or Bachelor’s Degree preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
