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Wells Fargo Center

Premium Services Representative

Wells Fargo Center
Philadelphia, PA
Ticket Sales and Services: Premium/Suite Sales

-Cultivate, manage, and grow client relationships in order to deliver excellent customer service and value to our clients
-Assist in the annual renewal of Club Box and Suite Holders
-Work with the Director to develop up-sell opportunities among the Premium Seating clients.
-Maintain up-to-date knowledge and effectively communicate all Complex happenings, events, and premium seat holder benefits relevant to assigned account base
-Be pro-active, respond and resolve all customer complaints, requests, and inquiries from assigned account base; handle fans and situations in a calm and professional manner
-Respond to email and telephone inquiries from assigned Premium Seating clientele
-Handle ticketing of assigned clientele
-Coordinate parking, custodial and other client needs
-Staff the VIP Will Call for events as assigned on a rotating basis
-Develop plan to visit assigned premium clientele during games and make out of office visits
-Perform other duties as assigned

-Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a passion for the sports industry
-Bachelor degree required from an accredited college or university
-Superior telephone communication skills
-Excellent proficiency with problem solving
-Ability to work with deadlines
-Ability to demonstrate initiative 
-Must have strong customer service experience
-Strong computer skills including Microsoft Word, Excel, Outlook, and Powerpoint
-Ticket/Box Office experience is a plus

Qualified applicants must display confidence and ease in dealing with high-end clientele on the telephone and in person. Communication skills should be pleasant and confident. Position requires flexibility for event duties with willingness to work beyond normal business hours including nights, weekends, and holidays.

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