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Philadelphia Flyers

Account Manager, Customer Service

Philadelphia Flyers
Philadelphia, PA
Ticket Sales and Services: Client Relations/Customer Service

Job Duties:
-Provide exceptional customer service support, including implementing game night customer service programs
-Handle and resolve customer service, financial, ticket and team related inquiries from customer base
-Responsible for execution of season ticket holder retention plan
-Responsible for generating revenue from existing season ticket base, including but not limited to: individual game ticket sales, additional full season packages, group and premium packages.
-Manage season ticket accounts by proactively communicating with Season Ticket Holders via phone, email and face-to-face visits.
-Facilitate communication and maintain relationships with Sales Representatives and Client Development Executives.
-Serve as liaison between fans/season ticket holders and Flyers departments by coordinating communications between team and season ticket base while utilizing Paciolan, Salesforce and Neolane.
-Work with Client Communications to execute value added programs and initiatives.

-Bachelor’s degree from an accredited college or university in a related field required
-Minimum 1-2 years team ticketing or customer service experience required
-Excellent interpersonal skills
-Excellent written and verbal communication skills in the English language required
-Must have strong PC skills
-Must be a superior problem solver and have demonstrated the ability to work independently
-Must have demonstrated the ability to work with deadlines and multi-task
-Ability to work nights, weekends and holidays, in addition to traditional business hours, is required.

Comcast Spectacor is an Equal Opportunity Employment Employer

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