Job Duties: -Provide exceptional customer service support, including implementing game night customer service programs -Handle and resolve customer service, financial, ticket and team related inquiries from customer base -Responsible for execution of season ticket holder retention plan -Responsible for generating revenue from existing season ticket base, including but not limited to: individual game ticket sales, additional full season packages, group and premium packages. -Manage season ticket accounts by proactively communicating with Season Ticket Holders via phone, email and face-to-face visits. -Facilitate communication and maintain relationships with Sales Representatives and Client Development Executives. -Serve as liaison between fans/season ticket holders and Flyers departments by coordinating communications between team and season ticket base while utilizing Paciolan, Salesforce and Neolane. -Work with Client Communications to execute value added programs and initiatives.
Qualifications: -Bachelor’s degree from an accredited college or university in a related field required -Minimum 1-2 years team ticketing or customer service experience required -Excellent interpersonal skills -Excellent written and verbal communication skills in the English language required -Must have strong PC skills -Must be a superior problem solver and have demonstrated the ability to work independently -Must have demonstrated the ability to work with deadlines and multi-task -Ability to work nights, weekends and holidays, in addition to traditional business hours, is required.
Comcast Spectacor is an Equal Opportunity Employment Employer