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Palm Beach County Convention Center

Sales Manager

Palm Beach County Convention Center
West Palm Beach, FL
Ticket Sales and Services: Ticket Sales

SUMMARY:  To promote and book events for the facility through an aggressive sales & marketing effort. To work with the customer on initial rates and terms of the contract and to convey that information to other necessary facility staff to further work effectively with the customer.

-Represent the facility as its primary sales representative both locally and out of town
-Researches, identifies and established the appropriateness of groups for the facility
-Contacts prospective user groups and individuals to initiate the sales effort. -Discusses the facility with site selection committees or appropriate others.
-Assists in developing and implementing the sales/marketing activities of the facility including developing budget submissions and follow-through systems and procedures.
-Meets specified assigned sales goals and objectives
-Initiates written and oral communications internally and externally
-Promptly responds to all customer calls and requests within a 24-hour period
-Maintains relationships with CVB and other hospitality establishments and promotes effective relations with representatives of local and user groups.
-Participate in local and community organization networking opportunities monthly
-Communicates problems and proposed solutions to the Director of Sales and Marketing
-Submits weekly sales activity reports and performs related duties as required
-Will perform outside sales calls and solicitation calls as required
-Work cohesively with other departments
-Attend internal meetings and represents the facility as deemed necessary
-Adheres to sales guidelines and procedures when booking business
-Prepares and executes Proposals, Space requests and License Agreement requirements
-Must be available for evening and weekend work as required
-All other duties as assigned by Director of Sales and Marketing
-Meets and/or exceeds required assigned revenue goals

-Sufficient training and experience to demonstrate possession of the knowledge and abilities listed below.
-The experience might be expected to have included three years of responsible experience as sales manager, assistant sales manager or director of sales of an organization or facility engaged in similar group business-solicitation efforts.

Special Characteristics & Knowledge:
-Knowledge of filing system and other procedures used in group solicitation efforts
-Ability to make cold calls and solicit potential customers
-Ability to formulate and implement and effective marketing plan
-Ability to commit group bookings of the appropriate quality and quantity for the building
-Ability to establish/develop selective selling techniques for scheduling groups during dates most beneficial to the local visitor economy.
-Ability to attain appropriate scheduling balance between conferences of outside groups and appropriate community cultural groups.
-Ability to make verbal presentations to groups of various sizes
-Ability to prepare appropriate reports, correspondence, memoranda, agreements and budget projections.
-Ability to establish and maintain effective relationships with representatives of local and user groups


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