Miami Beach Convention Center
Administration/General Management: General Management/Profit & Loss
SUMMARY: Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the Miami Beach Convention Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.
-Assist the General Manager in planning, directing and managing the day-to-day operations of the Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance.
-Maintains active contact with the Client/Contract Administrator. Monitors Spectra’s compliance with all provisions of the management contract.
-Actively promotes the use of the facility to maximize its utilization.
-Negotiates lease agreements as determined necessary and in the best interests of the facility.
-Negotiates contracts and agreements with event organizers, hosts, managers and agents.
-Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
-Coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
-Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
-Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
-Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
-Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
-Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
-Assist the General Manager in the development and administration of the facility’s operating and capital budgets. Work directly with the department directors in developing departmental operating budgets and revenue projections.
-Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
-Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
-Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
-Develop and implement programs, policies, and procedures for the Center.
-Assist the General Manager in the oversight of the facility’s contract service partners (Food & Beverage, Parking, A/V, IT, Electrical).
-Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)
-Participate and leads various interdepartmental project groups, special projects, and task forces.
-Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
-Represent the General Manager as needed at various meetings.
Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users
-Provide an extremely high level of customer service at all times.
-Other duties as assigned.
Carries out supervisory responsibilities in accordance with Spectra’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Five (5) years of increasingly responsible experience in professional convention center management, with at least two (3) years of direct supervisory experience at the department director level.
-Experience opening a convention center or similar type public assembly venue preferred.
-Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
-Operational characteristics of public assembly facility management.
-Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
-Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations.
-Contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements.
-Modern and effective customer service practices.
-Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues.
-Interpersonal techniques in dealing with unique groups and sensitive circumstances.
-Terminology used in convention and entertainment settings.
-Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
-Capital Improvement Project Experience
-Facility Budgeting, Revenue Forecasting and Expense Control
-Plan, direct, and evaluate the work of subordinates.
-Perform a broad range of supervisory responsibilities over others.
-Manage multiple projects simultaneously.
-Work under high pressure in meeting urgent deadlines.
-Provide visionary leadership to facility staff.
-Recognize, analyze and resolve challenges.
-Develop and implements programs, policies, and procedures for the convention center.
-Ability to develop comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
-Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
-Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
-Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
-Ability to communicate clearly and concisely in the English language, both orally and in writing.
-Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
-To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Assistant General Manager Job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Assistant General Manager Job. While performing the responsibilities of the Assistant General Manager Job, the employee is required to talk and hear. The employee is occasionally required to stand, walk, reach with arms and hands, push and pull. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision.
While performing the responsibilities of the Assistant General Manager, these work environment characteristics are representative of the environment the Assistant General Manager will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Assistant General Manager. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER
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