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Cross Insurance Arena

General Manager

Cross Insurance Arena
Portland, ME
Administration/General Management: Administrative/Executive Assistant

Summary:  Responsible for overall management, promotion, and operation of the facility, including booking, client relations, construction, purchasing, policy administration, marketing, finance, sales, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena. This position is responsible for the development, coordination and management of all aspects and strategies for the arena’s entertainment, sporting and all other events.  Gives direction to each department, as needed, through each department’s director and works in conjunction with Cumberland County, the County Managers office and the Board of Trustees of Cumberland County.

-Arrange for and otherwise book Events at the Arena, develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc
-Administration of specific plans and programs prescribed by corporate directives and client initiatives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, community engagement and/or other areas as needed
-Generate for client/corporate in a timely manner financial and other reports detailing the arena activities
-Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate
-Oversee day to day operation, ensuring technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
-Oversee all capital improvement related projects inclusive of a long-term planning strategy.
-Ensure all agreements made regarding the Arena Facility are in compliance with the contract, state and federal law
-Provide final approval for all contracts and agreement
-Attend conferences and trade association meetings

Supervisory Job Functions:  Oversee and manage all aspects of the Facility staff, including but not limited to Operations, Marketing, Finance/Payroll, Security, Janitorial services, Box Office. Demonstrate leadership in words and actions, including training, assigning work, performance appraisal and corrective action, addressing issues head on. Liaison for Corporate and Cumberland County, in Portland, ME

-Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field. 
-Minimum of seven (7) years management experience in an Arena, Convention Center, Hotel or other similar public assembly facility 
-The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional and national promoters.
-Proven leadership skills
-Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management
-Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
-Ability to express ideas clearly through both oral and written communication
-Superior Sales and Marketing skills
-Superior Operational and Event Management skills
-Knowledge of budget preparation and control 
-Considerable knowledge of safety regulations and other federal, state or local laws and regulations
-Effectively work under pressure and meet tight deadlines in a fast-paced environment.



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