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Assistant Box Office Manager with Alaska Airlines Center in Anchorage, AK

Alaska Airlines Center jobs
Sports Jobs in Anchorage, AK
Ticket Sales and Services: Ticket Sales Management
If you are interested in this position, please apply on our careers page to be considered for the role: https://careers-comcastspectacor.icims.com/jobs/3961/assistant-box-office-manager/job?mode=view

This position is based at the Alaska Airlines Center.  The Center is a 5,000-seat multi-purpose arena in Anchorage, Alaska. Located on the campus of the University of Alaska Anchorage (UAA) and adjacent to Providence Alaska Medical Center (PAMC).  The Center is the home of UAA's athletic department and programs, including UAA Seawolves basketball and volleyball teams.  You can learn more about our venue here: http://alaskaairlinescenter.com/

 Under supervision of Box Office Manager, the Assistant Box Office Manager directs and participates in the operation of the Alaska Airlines Center Terry Ann Holman Box Office; functions, procedures and personnel for Spectra Venue Management. Facilitates season ticket renewal program for UAA Hockey, Volleyball, Basketball and Gymnastics. Assists with routine report development and other documentation.
 
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

Under supervision of Box Office Manager, the Assistant Box Office Manager directs and participates in the operation of the Alaska Airlines Center Terry Ann Holman Box Office; functions, procedures and personnel for Spectra Venue Management. Facilitates season ticket renewal program for UAA Hockey, Volleyball, Basketball and Gymnastics. Assists with routine report development and other documentation.

Responsibilities
  • Facilitates daily ticket sales for the Alaska Airlines Center and the University of Alaska Anchorage
  • Builds and maintains season ticketed events; maintains customer database, contacts season ticket holders and follows up with orders, etc
  • Coordinates group sale opportunities with Spectra Marketing for UAA Athletic and other AAC events.
  • Compiles and builds individual events. Setting up ticket prices, discounts, seating charts, and other information that pertains to the event
  • Creates vouchers, coupons and passes and other ticket related items
  • Schedules and tracks needed part-time personnel for ticket selling on a bi-weekly basis
  • Supervises and evaluates the work of box office employees and part time box office representatives
  • Administers personnel and related policies and procedures
  • Recommends personnel actions related to selection, performance review, scheduling and discipline
  • Maintains daily ticket office accounting records, balance and deposits all ticket monies daily. Including but not limited to the ESR report, daily accounting reports, promoters event audits, etc.
  • Prepares and interprets event sales statement, and other related reports.
  • Responsible for monitoring budget items related to box office functions
  • Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
  • Monitors change needs for the department and orders change requests as needed for events
  • Performs related duties as may be required

Qualifications
  • Graduate of an accredited college or university with major coursework in business administration or related field
  • Two to three years’ experience in box office operations
  • Two or more years supervisory experience or any combination of education and experience that will have provided the required knowledge, skills and abilities
  • Ability to perform effectively under stressful situations
  • Ability to work with, motivate, support and involve employees in accomplishing goals and objectives
  • Ability to implement modern office procedures
  • Ability to define, analyze and solve problems
  • Ability to coordinate ticket office procedures with other staff
  • Ability to work variable hours including evenings, weekends and holidays
  • Ability to communicate effectively both verbally and in writing
  • Ability to safely and accurately handle and account for large sums of money
  • Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
  • Ability to maintain an effective working relationship with other staff, event promoters and the general public
  • Must possess valid driver’s license
  • Skill in operating modern office equipment including computer, cash counter, printers and scanners
 
 
 
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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