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Account Manager, Memberships with Comcast Spectacor in Philadelphia, PA

Comcast Spectacor jobs
Sports Jobs in Philadelphia, PA
Ticket Sales and Services: Ticket Sales
Responsibilities:
  • To improve fan experience and drive repeat business from team’s season and partial plan holder
  • Directly responsible for all revenue sales goals associated with a defined base of existing season ticket and partial plan holders for all sales and service related matters including but not limited to: Season and Partial package renewals, Season and Partial package additional seat requests, Season and Partial package relocations, Season and Partial playoff renewals and additional strips, Selling all products; including individual groups, club box, suites and relative sales promotional packages to existing customers
  • Maintain accurate account information including data capture, and resolving customer issues as needed using the organization’s CRM system
  • Build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication 
  • Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and arena details that are relevant to defined account base
  • Work closely with service team in the identification and execution of our renewal programs
  • Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base
  • Responsible for executing season ticket holder retention plan
  • Work additional game duties as assigned by the Client Development Manager
Nonessential Functions:
  • Other duties and responsibilities as assigned by Client Development Manager 
 
Qualifications :
  • Bachelor’s degree in a related field from accredited college/university 
  • Must be self-directed, goal-oriented and highly competitive
  • Ability to provide exceptional customer service required 
  • A true passion and desire to work in the sales industry required 
  • Effective time-management skills and ability to multi-task required
  • Excellent written and verbal communication skills in the English language required.
  • Ability to work well on a team and across teams is essential in this role.
  • Ability to work nights, weekends and select holidays, in addition to traditional business hours, is required
  • Minimum two years of sales experience

Intellectual/Social, Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
While performing duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
Physical demands:
While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients; constantly communicates via telephone, email and in-person with others to exchange accurate information.
Work environment:
The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.
  
COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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