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Stadium / Event Operations Account Manager - UTEP - BEST Crowd Management (El Paso · TX)

BEST Crowd Management jobs
Sports Jobs in El Paso · TX
Event Management: Event Operations/Management
BEST Crowd Management, a GardaWorld Company, provides a full array of event-staffing and crowd-management services for top venues and major events throughout North America. From professional sporting events (such as the MLB, NFL, NCAA and MLS), to political gatherings, concerts, conferences, conventions, collegiate events and other large affairs, we’re there to keep the energy going, while keeping everyone safe.

We are currently searching for a Stadium / Event Operations - Account Manager for our University of Texas at El Paso account. 

REPORTS TO: Regional Director
DIRECT REPORTS:  Assistant Account Manager
SUMMARY: The Account Manager of BEST Crowd Management - UTEP will lead all event operations at UTEP.  This position reports to a Regional Director of BEST Crowd Management and works closely with several full-time members of UTEP to ensure the delivery of best in-class security and guest services for all events held at the universities. This person manages one full-time position (Assistant Account Manager) and 800 guest services team members.  The Account Manager consistently exceeds expectations in providing positive energy and best in-class security guest services for all team members, clients and guests visiting UTEP.

Essential Duties and Responsibilities:
  • Manage, oversee and coordinate aspects of operations activities including, but not limited to: operations planning, staffing forecasts and operational review of events and profitability. Overall responsibility for customer satisfaction on all installed accounts
  • Develop and implement operation strategies that improve execution and provide additional value in a cost-effective manner
  • Effectively communicate goals to the operations team and communicate with the wider organization and maintains accurate and up to date records necessary for processing of internal and external reports
  • Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs. Review and deliver all invoicing to clients as deemed applicable 
  • Serve as a primary point of contact for outstanding accounts and balances; initiate all correspondence as necessary to ensure timely payment (in accordance with the contract). May produce reports, backup information and contracts to accounts in arrears and determine necessary course of action
  • Supervise and coach colleagues in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work. Recruit and train team members as required by business needs
  • Up to 25% travel required
  • Perform other duties and responsibilities as requested or required

Minimum Qualifications:
  • Must have prior experience in crowd management with autonomy leading sporting events with similar staffing levels
  • Valid drivers license
  • Excellent management skills 
  • Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
  • Excellent communication skills both oral and written
  • Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills
  • Initiative – Engages in proactive behavior and looks for new project opportunities
  • Adaptability – Responds effectively to changes in situation or information
  • Minimum of three years of previous operations, service or field or project management experience
  • Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
  • Ability to pass a background check 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.