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Regional Security Director - BEST Crowd Management (Coon Rapids · MN)

BEST Crowd Management jobs
Sports Jobs in Coon Rapids · MN
Event Management: Event Operations/Management
BEST, A GardaWorld Company, is a nationwide provider of crowd management services. Our team of professional provide guest services, event security and 24/7 security personnel to stadiums, arenas, conventions centers and other event centers nationwide. We have the honor to work with organizations in the NFL, MLB, NBA, NHL, MLS and NCAA.

We are seeking an energetic, driven Regional Director  who will support and drive operational excellence in the Company’s core strategies; manage, oversee and coordinate all aspects of stadium operation activities including, but not limited to: administrative and operations planning and execution and client satisfaction.

Job Summary: 
Supports and drives operational excellence in the Company’s core strategies; manage, oversee and coordinate all aspects of designated field operation activities including, but not limited to: administrative and operations planning and client satisfaction while remaining within budget. 

Essential Duties and Responsibilities:  
  • Enforce company policies, make recommendations on improvements to existing policies, standards, and procedures to safeguard the company. 
  • Provide leadership of region operations including vulnerability mitigation, incident response, and 
risk assessments. 
  • Ensure all day to day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities. 
  • Serve as escalation point to client/employee inquiries, concerns, and/or complaints. Prevent future issues by examining all past situations and maintaining a proactive thought process. 
  • Implements operational strategies that improve execution and provide additional value to customers in a cost-effective manner. Always focus on more cost-effective ways to provide a higher level of service to our clients/employees. 
  • Proactively communicates with and seeks feedback from customers; seeks to continuously improve customer satisfaction. Meets with customers on a regular basis to ensure all needs are being met. 
  • Drives collaboration between regions and ensures best practices are shared across locations. Leads and assists with continuous growth, through innovative solutions provided to your direct supervisors. 
  • Supervises your direct reports (typically Area Manager, Account Managers, Assistant Account Managers, Recruiting Assistant [split report with Director of Talent Acquisition] and Line Level Staff) in a manner that maintains morale, skills proficiency and productivity.  
  • Maintain the proper image and generate positive public relations by resolving issues, concerns, and complaints pertaining to service your assigned markets. 
  • Assist the Account Managers event information to provide staffing recommendations and estimates prior to events. 
  • Assist with the development, implementation and management of facilities best practices for security and fan conduct. 
  • Make immediate decisions and communicate with security staff in emergency situations. 
  • Adhere to budget(s) set forth including, but not limited to; overtime percentages, labor percentages, profit rate, open post rate, revenue within region, collection of outstanding invoices etc. 
  • Perform other duties and responsibilities as requested or required. 
Minimum Qualifications: 
  • Valid drivers license  
  • Minimum of five (5) years of crowd management experience at a sports/entertainment venue, with an emphasis in business management 
  • Experience managing multiple branch office locations including a focus on financial performance 
  • Background in a fast paced, ever changing business environment 
  • Experience growing a business at a rapid pace to become a market leader 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Overnight Travel up to 50% 
  • Ability to pass a thorough state and federal background check and drug screen 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.