Who is BEST Crowd Management?

BEST has been delivering tailored, world-class event security solutions since 2009. Our comprehensive list of services lets us support events of all kinds and develop partnerships across North America.

The Human Resources Manager (HRM) is responsible for providing HR direction and counsel to branch HR Team members, streamlining hiring processes to ensure consistent, effective and efficient hiring new team members, training, posting/reposting officers and ensuring compliance with federal, state and local laws within the assigned branch. The HRM role is 10% strategic and 90% tactical. The strategic portion consists of driving business results through solid people strategy and leadership, which includes the following four leadership principles – 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, 4) hold them accountable.

Specific responsibilities include:

Leadership to branch HR team members – may supervise 3 or more office support staff between two offices.
Oversee or manage selection, on-boarding and placement process specific to all new employees
Oversee the on-boarding process to ensure compliance with company standards
Communicate open and in process positions to all branch staff
Distribute required weekly, monthly reporting
Ensure compliance to BEST Crowd Management required training including Welcome to BEST Crowd Management, Supervisor Training, CPR, and Driver required assessments, training and checklist
Facilitate employee engagement by co-writing eNPS action plans and encouraging officer recognition programs such as Officer of the Month and Making a Difference Awards
Guarantee compliance for all state licensing requirements
- Enforce all state training requirements
Support benefit communication during annual open enrollment and serve as ongoing liaison between officers and corporate office
Ensure compliance with regulatory or collective bargaining requirements (where applicable)
Process FMLA/LOA requests
Manage all workers’ compensation claims for the branch
Ensure OSHA compliance and reporting for the branch
Complete all requests for unemployment claims for the branch
Responsible for creating a safety culture within the branch
Facilitate branch progressive disciple policies and ensure it is executed fairly and consistently
Respond to all Ethics & Compliance hotline alerts
Investigate all allegations of policy violations

Qualifications specific to the Human Resources Manager role include:

Bachelor's degree in a Human Resources field is required (Master's degree preferred)
- Experience can be substituted for educational requirements.
SHRM-CP is preferred
Previous HR Management experience working directly with hourly entry level staff is required
Pass an extensive screening process including background check and pre employment drug screen