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Event Services Coordinator - BEST Crowd Management (Miami · FL)

BEST Crowd Management jobs
Sports Jobs in Miami · FL
Event Management: Event Operations/Management
BEST Crowd Management, a GardaWorld Company, provides a full array of event-staffing and crowd-management services for top venues and major events throughout North America. From professional sporting events (such as the MLB, NFL, NCAA and MLS), to political gatherings, concerts, conferences, conventions, collegiate events and other large affairs, BEST is responsible for keeping our guests safe and providing excellent customer service.

BEST at Hard Rock Stadium is currently searching for an Event Services Coordinator with impeccable people skills, experience managing event staffing operations, and a desire to work in a fact pace world-class facility with events such as Miami Dolphins games, University of Miami Games, Formula One, Boxing, Miami Open, concerts and other world class events. The Event Services Coordinator reports directly to the Account Manager of Hard Rock Stadium and is responsible for the planning, logistics, and execution of staffing events of all sizes.

Essential Duties and Responsibilities: 
  • Alongside Account Management team, oversee and coordinate aspects of operations activities including, but not limited to: operations planning, staffing forecasts and operational review of events and profitability. 
  • Develop and implement operation strategies for small scale events that improve execution and provide additional value in a cost-effective manner. 
  • Will act as manager on duty for events assigned to by Account Manager. 
  • Mentor, supervise, develop and coach event staff in a manner that maintains morale, skills proficiency and productivity.
  • Communicates in a timely fashion any/all problems and proposed solutions to the Account Manager. 
  • Develops, maintains and implements all training activities for seasonal employees; this includes public speaking, teaching large audiences as required.
  • Communicates daily with the Regional Talent Acquisition Team, responsible for interviewing, and hiring required staffing. 
  • Assists Account Management Team with preparing staffing estimates and complete settlement bills for accounting when necessary. 
  • Ensure employee schedules are entered timely into timekeeping system; making any updates to schedules and/or payroll sheets as needed. 
  • Responsible for scheduling and ensuring events are staffed appropriately based on estimates, coordinating with contacts from venue clients. 
  • Other duties as assigned by Account Manager. 
Preferred Qualifications
  • Bachelor’s degree or better from an accredited college or university in public assembly facility management, hospitality management, business administration, or a related field preferred but will consider relevant work experience
  • Event, Hospitality and/or Sports Venue experience preferred but not required. 
  • Willingness and desire to work closely with an hourly event services workforce. 
  • Strong computer skills, particularly Microsoft Office Suite
  • ABI or other staff timekeeping/payroll system experience preferred but not required
  • Self-starter with a positive attitude 
  • Excellent communication skills both oral and written; reading, writing and oral proficiency in the English language. 
  • Spanish and/or Creole as a second language preferred but not required.
  • Ability to work event nights, weekends, and holidays as required. Not a 9-5 job. 
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.