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Event Security Manager at T-Mobile Arena - BEST Crowd Management (Las Vegas · NV)

BEST Crowd Management jobs
Sports Jobs in Las Vegas · NV
Event Management: Event Operations/Management
BEST Crowd Management is a nationwide provider of crowd management services. Our team of professional provide guest services, event security and 24/7 security personnel to stadiums, arenas, conventions centers and other event centers nationwide. We have the honor to work with organizations in the NFL, MLB, NBA, NHL, MLS and NCAA.

BEST is looking for an ambitious, talented & motivated individual for the Account Manager at T-Mobile Arena role in our quickly expanding Las Vegas, NV market. WESS is continuing to pursue an aggressive growth strategy across the sports and entertainment industry. The leader of the Las Vegas market  plays an instrumental role in the day to day development of growing sales and expanding our footprint within the WESS brand while ensuring the highest quality of service is provided to our clients and all business operations are running at maximum efficiency. The ideal candidate for this opportunity should be able to bring documented success in operating within a fast-paced office environment. We are seeking a proven self-starter that is driven by results and comes to the table with innovative ideas in which the results speak for themselves.

Essential Duties and Responsibilities:
  • Manage, oversee and coordinate aspects of operations activities including, but not limited to: operations planning, staffing forecasts and operational review of events and profitability. Overall responsibility for customer satisfaction on all installed accounts
  • Develop and implement operation strategies that improve execution and provide additional value in a cost-effective manner
  • Effectively communicate goals to the operations team and communicate with the wider organization and maintains accurate and up to date records necessary for processing of internal and external reports
  • Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs. Review and deliver all invoicing to clients as deemed applicable 
  • Serve as a primary point of contact for outstanding accounts and balances; initiate all correspondence as necessary to ensure timely payment (in accordance with the contract). May produce reports, backup information and contracts to accounts in arrears and determine necessary course of action
  • Supervise and coach colleagues in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work. Recruit and train team members as required by business needs
  • Up to 25% travel required
  • Perform other duties and responsibilities as requested or required

Minimum Qualifications:
  • Must have prior experience in crowd management with autonomy leading sporting events with similar staffing levels
  • Valid drivers license
  • Excellent management skills 
  • Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
  • Excellent communication skills both oral and written
  • Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills
  • Initiative – Engages in proactive behavior and looks for new project opportunities
  • Adaptability – Responds effectively to changes in situation or information
  • Minimum of three years of previous operations, service or field or project management experience
  • Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
  • Ability to pass a background check 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.