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Summary:

ASM Global, the world's leading venue management and services company, has an excellent and immediate opening for the position of Operations Manager - ASM Global/Capital One Hall. Under general direction of the Technical/Operations Director, the position serves as the senior operations member of the facility and manages all requests with the outsourced physical plant management company on a daily basis coordinating repairs and maintenance of the physical plant including HVAC, plumbing, electrical and IT, parking operation, building maintenance and housekeeping as well as pricing and organizing staffing for all events.

Project Description:

Capital One Hall is a multi-venue theater complex presently under construction at Capital One Center, located on the campus of Capital One headquarters in Fairfax County in the Commonwealth of Virginia. Capital One Hall features a 1600 seat performance hall, a 250 seat black box, a rooftop park encompassing a 150 seat amphitheater and an authentic Biergarten. The venue encompasses a spectacular Grand Lobby and Terrace, both spaces perfect for unique performances, pre-show activities, smaller musical acts, corporate gatherings and social events. This extraordinary, state of the art facility is located directly off the silver Metro line making it easily accessible locally and out of Washington D.C. proper. The anticipated performance season will run 12 months a year and will host a diverse, eclectic mix of entertainment including live music concerts, comedic acts, festivals and will proudly host many Fairfax County theatrical and symphonic groups including but not limited to organizations such as the Fairfax Symphony Orchestra, Washington West Film Festival and Ravel Dance.

Capital One Hall is owned by Capital One and will open in the Fall of 2021 and will be managed by ASM Global, a Los Angeles based company and a world leader in facility management who will operate this extraordinary complex in the best interest of its client, Capital One.

Essential Duties and Responsibilities:

Organize and supervise all front of house staffing and patron experience for events
Notifies physical plant management company of needed work orders, repairs and / or maintenance of facility's equipment including but not limited to air handlers, compressors, energy systems in cooperation with production affecting the guests' experience.
Coordinates the operations activities with supervisors, event departments and event related contractors to assure facility readiness and a smooth operation of events.
Assist the production and food/beverage departments as needed to facilitate events.
Implements and updates ASM Global's rules and regulations as well as those mandated by our client
Keeps an accurate inventory of equipment and supplies necessary to operate the Operations department
Adheres to Fairfax County laws, codes, permitting requirements, ordinances, Risk Management requirements, safety precautions, emergency procedures necessary to operate the Complex in a professional manner
Supervise and manage the facility's operations department full and part time employees, including custodial as directed
Work cooperatively on a daily basis with the Technical/Operations Director on all construction renovation and equipment needs/purchases.
Maintain Evacuation Plan and Emergency Procedures for the Facility and conduct quarterly meetings with staff to support these essential practices
Maintain a high level of efficiency and cleanliness of the interior and exterior of the facility
Serves as MOD as required
Directs and motivates subordinates in a respectful manner to keep morale at a high level
Conduct weekly department meetings
Develops and conducts in-service training programs, promoting cross-training within the department to encourage growth potential.
Must be a good communicator
Excellent organizational skills necessary
Good written, verbal and interpersonal skills required and ability to interact/communicate in a professional manner with all levels of staff
Manages front of house staff including users and volunteers.
Maintain a professional presentation, appearance and work ethic
Customer service support during events.
Provide Production and Food/Beverage Departments with all front of house staffing/operations costs in a timely manner

Supervisory Responsibilities:

As directed by the Technical / Operations Director, supervises operational staff, ( security, front of house and related event staffing. Supports the department by acting as liaison with the physical plant manager as required. Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications:

Previous experience in a similar type entertainment venue.
To perform this job successfully, candidates must be able to perform each essential duty in a professional manner.
Ability to train staff in front of house functions.
Ability to work with limited supervision and be a true team leader
Requires ability to work flexible and extended hours, including nights weekends, holidays, in addition to normal working hours.
Organizational & Planning skills
Ability to create and execute action plans.
Experience hiring and scheduling event staff.

Education and/or Experience:

Bachelor's Degree from a technical college, entertainment/ business management, or related work experience in a similar type venue.
Minimum of 5 years' experience in supervising or managing an operation in a similar type facility and/or environment.
Overall knowledge/background in managing and terminology of a physical plant
General background in IT
Experience working with and motivating staff and volunteer.
Experience with venue /events front of house practices.
Experience controlling crowds, organizing event staff, and similar event operations.
Experience handling patrons and customer experiences issues.

Skills and Abilities:

Organization of production for a multi venue facility.
Ability to effectively negotiate.
Ability to create a positive work environment.
Ability to problem solve quickly and effectively.
Trade skills a plus, (electrical, plumbing, rigging, etc.)

Certificate, Licenses, Registrations:

Must be licensed and insured to operate a motor vehicle in the Commonwealth of Virginia.

Computer Skills:
Proficient in Microsoft Office and equivalent venue management software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.