POSITION: Security Manager DEPARTMENT: Security REPORTS TO: Director of Security FLSA STATUS: Salaried Exempt Job Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Security Manager at the Ontario Convention Center and Citizens Business Bank Arena. With oversight and direction from the Director, the Security Manager is responsible for the overall efforts to safeguard the patrons, employees, and assets of the Ontario Convention Center and Citizens Business Bank Arena. Additionally, this individual is responsible for the performance and conduct of all security officers assigned to 24hr security operations as well as event-related security staff. The Security Manager will assist the Director of Security with the hiring, training, scheduling, and daily oversight of, Supervisors, Officers and event-related third party contractors in accordance with SMG’s best practices.

Essential Duties

Enforces facility policies and procedures and supervises the implementation and overall activities of all security personnel, in such a manner as to ensure the highest possible level of security, life safety, and asset protection
Promotes a customer service-centric and positive public relations approach to the execution of all duties
With oversight and direction from the Director of Security, responsible for the professional appearance and quality of the performance and conduct of the site’s entire security team as a cohesive unit
Responsible for maintain proper staffing levels for 24hr facility operations and events through forecasting and scheduling
Responsible for the quality, accuracy and maintenance of all security logs, daily activity reports, post orders, and incident reports on site
Maintains direct communication with shift leads/supervisors to address performance issues, proposes improvements and initiates prompt and corrective actions, with Human Resources, as needed
Assists Event Services with developing unique event-specific security plans and actively participates in event coordination through operation meetings, written and verbal communication
Manages and controls the credentialing and key programs, radio inventory and allocation, the lost and found program, and maintenance of emergency supplies
Process employee time records on a daily basis for payroll
Other duties as assigned

Experience/Training/Education

A minimum education level of: Associate of Arts/Sciences Degree (2-year) with an area of study in Security/ Criminal Justice/Hospitality
AND 4 years of related work experience
Ability to pass a criminal background check, employment verification, and drug screening
Bachelor’s Degree and/or graduation from a law enforcement academy is desirable

Licenses/Certificates

Valid California Driver’s License
Valid California Guard Card

Knowledge/Abilities/Skills Knowledge of:

The challenges, issues, philosophies, principles, tactics and procedures related to the management of security services
Relevant and current local, state, and federal laws, regulations, and ordinances which may impact security operations

Abilities:

Ability to apply principles of logical thinking to a wide range of intellectual and practical problems to successfully perform and direct varied and complex tasks
Highly proficient in both verbal and written communication
Ability to effectively manage crises and work in high pressure environments without loss of composure
Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances
Establish and maintain effective working relationships with clients, guests, peers and senior management

Skills:

Operate a motor vehicle
Operate radio devices
Operate modern office equipment, including computers and mobile phones
Proficient in Microsoft Office Suite

To Apply please visit our Ontario Convention Center Career site at:(https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000335765106#/)

HR Coordinator Recruiter- Terri Wallace

SMG‐Ontario Convention Center

2000 E Convention Center Way, Ontario, CA 91764

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.