Arena Jobs

Event Service Manager

Ontario Convention Center
Ontario, CA
Event Management: Event Operations/Management

Note: this job is closed to new applications.

Position Title: Event Manager
Department: Event Services
Reports To: Director of Event Services
Classification: Salaried, Exempt
Position Summary: Under administrative direction, assists major tenants with the coordination of logistics for their events at the OntarioConvention Center. Duties include all event coordination from event booking through conclusion.
Essential Functions:
  • Assists tenants in planning the logistical requirements for events.
  • Assists tenants in determining manpower requirements (i.e., security, crowd control, private security, IATSE, box office, and police).
  • Provides tenants with technical and physical data on facility (i.e., electrical, sound, lighting, and plumbing).
  • Acts in a sales role for rental of Convention Center equipment and sells services of departmental part-time personnel.
  • Advises tenants of most advantageous utilization of space.
  • Advises tenants of building policies, fire regulations, and other governing districts that may impose regulations on the tenant.
  • Acts as a Duty Manager during events.
  • Transmits event information to all departments within the facility by means of Event Management System of Ungerboeck.
  • Obtains unused space from contracted tenant for resale if released.
  • Reviews tenant's contract for space utilization, special arrangements, etc.
  • Coordinates with tenant's private contractors (decorators, electrical, A/V, plumbing, bus service, etc.).
  • Enforces exclusivity of Catering by SMG Food & Beverage services.
  • Reviews and provides billing information to client for final settlement and to Accounting for invoicing.
  • Secures required tenant insurance.
  • Prepares diagrams for special room set-ups.
  • Assists on special assignments as required.
Required: High School Diploma or GED
One to two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food and beverage functions, etc.
Preferred: Convention center or major hotel experience.
College degree
Ungerboeck or like CRM program experience
Valid California Driver's License (DMV)
Knowledge of:
Terminology used in the convention, trade show, and entertainment business
Audio-video equipment and its uses
Set-ups and take-downs
Utilities (i.e., special lighting, booth wiring, compressed air, etc.)
Computer software, including Microsoft Word and Excel
Ability to:
Read, write, and speak English
Communicate effectively both verbally and in writing
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Establish and maintain effective working relationships with tenants, employees, and the public
Skill to:
Operate modern office equipment, including computer, fax, phone, and copy machine
Operate a motor vehicle
Physical and Environmental Requirements:
This position requires lifting up to 50lbs without assistance; walking long distances for more than 50% of the workday; some sitting, bending, and stooping may be required; subject to adverse conditions; irregular hours are required.

Applicants that need reasonable accommodations to complete the application process may contact (909) 937-3000.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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