Arena Jobs

Box Office Manager

Citizens Business Bank Arena
Ontario, CA
Ticket Operations: Box Office Management

Note: this job is closed to new applications.

Position Summary:

This position will manage the daily operations of the box office. The ideal candidate will have proven experience in ticketing, staff management, and customer service. Position is responsible for all setup, maintenance, and management of all ticketing events for Citizens Business Bank Arena. This detailed oriented position requires excellent organizational skills, professional interaction with management personnel, vendors, clients of all levels. Must have an ability to work efficiently, accurately, effectively under pressure, and the ability to complete and prioritize tasks in a timely manner.


Essential Duties and Responsibilities:

  • Responsible for hiring, training, and managing of box office staff.

  • Oversee and support ticket agents in their job functions as needed.

  • Create, maintain, and modify ticketed events in Ticketmaster ticketing system.

  • Generates & distributes the daily ticket count report for all shows.

  • Works with General Manager to create event pricing, scaling, manifest creation and sales forecasts.

  • Maintain event ticket inventory and placement of all ticket holds.

  • Responsible for all accounting and reporting of revenue for all ticket sales.

  • Prepares daily, weekly, monthly, quarterly and annual financial ticket reports.

  • Maintain annual event schedule, ticket sales, drop counts, and total revenue reports.

  • Prepares and presents final box office settlement report for each event.

  • Responsible for box office safe and all monies inside.

  • Responsible for compliance to all company policies and procedures in order to adhere to all audit programs.

  • Maintains all event show files.

  • Prepare reports for archival purposes.

  • Perform other duties as assigned.                                                                                                                                                                                    

Qualifications (Job Knowledge, Skills, and Education):

  • A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) - Area of Study: Sports Recreation, Accounting, or related field

  • A minimum of 3 to 5 years of experience working in a box office supervisory position.

  • Must have previous box office management experience

  • Must be proficient with computers and the MS Office program (Word, Excel and Outlook)

  • Ability to work under pressure, handle large sums of money utilizing prescribed cash management controls and day-to-day tasks concurrently

  • Ability to work in fast-paced environment with promoters, the public and fellow staff members,

  • Must be able to work both weekdays and weekends (day and evening) in addition to regular business hours as the event calendar requires

  • Must have knowledge and experience with TicketMaster ticketing systems


Other Skills and Requirements:

  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.

  • The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts, and completing responsibilities in a timely manner are required.

  • Ability to work in various climates based on the environment.

  • Must have the legal right to work in the US.

  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).

  • Communicate effectively both verbally and in writing.

  • Must be willing to submit to a criminal background check, employment check, and a drug test prior to employment.

  • Ability to adapt and work effectively in various parts of the facility.


Physical and Environmental Requirements:

This position requires standing and walking for prolonged periods of time; bending, and stooping may be required.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

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