The Houston Texans are in a season of growth and are seeking an individual for the position of Partnership Operations Coordinator.
Our Texans Teammate Habits:
- Dedication to the team
- Be adaptable
- Passion for work
- Win with integrity
- Own the outcome
The Texans CHARGE
Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving
Culture: We attract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.
Basic Function: Support the Texans Luxe & Partnership departments with administrative and service-related activities to drive Partner and Luxe Member satisfaction and value.
Duties/Responsibilities:
- Manage department hospitality inventory, deadlines, workflow, and fulfillment.
- Manage department signage inventory, deadlines, workflow, and fulfillment.
- Manage partnerships department ticketing inventory and oversee ticket fulfillment.
- Coordinate communication and planning with Texans Partnership Marketing staff on assignments related to hospitality and signage.
- Manage single game suite accounts/process.
- Manage Luxe Gameday preparations – East/West closet set-up, Concierge iPads, Sideline Seat credentials, Luxe gameday signage, Postgame Experience credentials, etc.
- Provide Gameday support to the Sr. Director of Luxe Partnership Services to include, but not limited to, gameday preparation activities/tasks, concierge staff management, pregame sampling & experiences, etc.
- Coordinate the implementation and execution of the Luxe Field Club seats and hospitality area for Texans Luxe Members.
- Support the Postgame Experience team to achieve high satisfaction rates for Texans Luxe Members.
- Assume lead administrator role for stadium partner management including maintenance support and tracking, stadium cleaning, and stadium catering.
- Create gameday information overview for department with timelines, partners, and luxe members in attendance and more.
- Provide year-round support for Texans games, Texans tentpole events and LSSE events.
- Perform various other tasks that may be assigned from time to time by the Sr. Director of Partnership Marketing, Sr. Director of Luxe Partnership Services and/or SVP of Partnerships.
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommunicating manner.
Skills Required:
- Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
- Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
- Strong interpersonal skills and the ability to create and maintain solid working relationships.
- Ability to exhibit a high level of service, experience, and overall satisfaction for all Partners and Lux Members.
- Ability to maintain confidential and/or proprietary information.
- Decision making capabilities with respect to duties and responsibilities of the position.
- Effective verbal and written communication skills.
- Ability to self-motivate and think innovatively.
- Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
- Proficiency in use of Microsoft Office software applications.
- Proficiency in use of Archtics.
Education/Experience:
- Bachelor’s degree from a four-year accredited college or university preferred.
- High School Diploma required.
- Minimum of one (1) year of working experience in sport premium ticketing and/or customer service preferred.
Title: Partnership Operations Coordinator
FLSA Status: Non-Exempt
Department: Partnerships
Reports to: Sr. Director of Partnership Marketing
Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.
If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.
The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
