Job Title: Account Executive
Organization: Fort Lauderdale United FC
Department: Ticket Sales
Reports To: Director of Ticket Sales
Classification: Full-time
COMPANY INFORMATION:
Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season of the USL Super League. Additional teams are set to join in subsequent seasons. Fort Lauderdale United FC is set to play their home matches at Nova Southeastern University, in Davie, Florida, formerly home to the Miami Dolphins training facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Club Account Executives are primarily responsible for driving revenue and hitting sales goals around new ticket sales related to seasons, groups, and single-game tickets. This person should be a self-motivated and positive professional. Account Executives will work under the direction and guidance of the Director of Ticket Sales
- The candidate will be responsible for offering a full menu of seating opportunities for all ticket packages, including seasons, packages, single-game, and group tickets.
- Coordinate and execute sales calls on all potential customers through provided leads, prospecting, cold calling, and referrals.
- Effectively use CRM to maintain accurate records of all client and prospect interactions.
- Effectively use the ticketing platform to describe and select available seat locations for patrons, and transact point of sale in the system
- Participate and contribute in weekly sales meetings and training sessions.
- Establish relations with book of business to enhance customer service and retention
- Assist with any administrative ticket functions.
- Assist with any special projects or duties as assigned by the Director of Ticket Sales and Ticket Operations Manager
- Setting and conducting in-arena and out-of-the-office appointments
- Must be willing to work non-traditional hours, weekends, events, and game days
- The candidate will be accountable for certain levels of activity (calls made/appointments set) and goals
- The employer reserves the right to assign the employee additional tasks and responsibilities as needed.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s Degree or equivalent
- 1-2 years of sales experience is preferred
- Excellent professional verbal and written communication skills
- Maintain a professional image and positive attitude
- Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
- Set and conduct in-stadium, arena, and out-of-the-office sales appointments.
- Effectively use CRM to maintain accurate records of all client and prospect interactions.
- Reach and exceed individual and team sales revenue goals.
- Assist with managing and stewarding existing season ticket members.
- Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organization
- Ability to learn and master software programs including CRM and ticketing platform
- Ability to handle a heavy volume of outbound and inbound phone calls and emails
- Candidate should possess excellent time management and organizational skills
- Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best
- Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients
- Proficient in Microsoft Office, with a focus on Word, Excel and PowerPoint
- Candidate must have a strong work ethic and a desire to build a career in professional sports
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
