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REVELxp is the national market leading company in game day experiences and hospitality.
Our team, with beginnings in ISP Sports and 35+ years of leadership in the sports & entertainment industry at the helm, has worked hard to build the fastest growing company in the game day experience space in America. We are growing at a rapid pace and are looking for goal-oriented, high-energy individuals to join our team!
REVELxp is on a mission to revolutionize the sports and entertainment industry. Our team works with more than 100 major teams and sporting events, hosting millions of fans, and participating in thousands of events annually.
We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.
This position will be located in DALLAS, TEXAS, at SMU.
REVELXP is looking for an Assistant Hospitality Manager to be a key player in premium seating management operations for a fast-paced sports experience company. Successful candidates will be organized event managers, proactive leaders, and collaborative colleagues. A love of sports is a big plus!
This position reports to the Hospitality Manager and requires both office hours and nights/weekend event work. Working all home football games is required, as well as other sports events as assigned throughout the year.
DUTIES AND RESPONSIBILITIES
Primary duties to include, but not limited to the following:
- Support the Hospitality Manager in all operational aspects of an on-campus satellite office.
- Fulfill assigned sport-specific roles and duties for and premium seating areas at events during multiple sports seasons.
- Execute a successful recruitment plan for part-time, game-day/event staff to ensure premium seating areas are properly staffed.
- Collaborate with human resources team to administer payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
- Implement training plan and oversee game day/event staff operations.
- Design and produce effective communication media, including services guides, web-based communication, newsletters and other correspondence.
- Assist in the effective communication within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report.
- Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
- Assist in project coordination at conference championship fan events, when requested.
Requirements
- Bachelor’s degree
- Relevant customer service experience
- Attention to detail, a self-starter mentality, solutions-oriented
- Strong communication skills (written, oral, and interpersonal)
- Receives and applies feedback and direction
- Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
- Models high standards of honesty and integrity
- Is calm and confident under pressure
- Is forward-thinking, keeping the end objective in sight
- Is empathetic
- Is organized with solid time management skills
- Puts in extra effort to meet deadlines and fulfill obligations
- Ability to build rapport with clients and connection with donors, seeking to provide the highest quality service and deliverables
- Anticipates needs and problems, proactively prepares, and seeks to solve problems creatively and resourcefully
- Ability to lead and train part-time staff
- Physical labor and lifting is required at times
REVELXP is an equal opportunity employer that values diversity. All employment is decided on the basis of qualifications, merit and business need. All candidates must be authorized to work in the United States and successfully pass a criminal background check.
BENEFITS
- Health, dental and vision insurance
- Basic term life/AD&D/short term disability/long term disability provided
- 401k option
- PTO commensurate with tenure
