MLS Jobs


Current available jobs in Facility Operations/Security:


» Maintenance Technician - BBVA Compass Stadium (Houston, TX)
» Guest Service Matchday Ambassador - CHAMPS Ambassador - Chicago Fire Soccer Club (Bridgeview, IL)
» Experience Team Members - Columbus Crew SC (Columbus, OH)
» Security Event Staff - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)
» Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)
» FC Dallas & Toyota Stadium/Soccer Center - Set Up Crew - FC Dallas, Major League Soccer (Frisco, TX)
» HOUSEKEEPING ATTENDANT - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)
» Groundskeeper - FC Dallas. MoneyGram Soccer Park (Dallas, TX)
» Guest Services Representative (GSR) - Houston Dynamo/BBVA Compass Stadium (Houston, TX)
» Operations Coordinator - Los Angeles Football Club (Los Angeles, CA)
» Part-time Event Operations Staff - New York Red Bulls (Harrison, NJ)
» Fan Services Associate - Sporting Kansas City (Kansas City, KS)
» Usher/ Ticket Taker - Staples Center/ L.A. Live/ Microsoft Theater (Los Angeles, CA)


Facility Operations/Security: Grounds Crew/Turf Management
Maintenance Technician - BBVA Compass Stadium (Houston, TX)

Job Title:

 

Maintenance Technician

Job Description:

 

This position is under the supervision of the Engineering Manager of BBVA Compass Stadium and generally includes performing preventive maintenance and repairs on all HVAC and Refrigeration equipment as well as Electrical and Plumbing systems. Other duties may be assigned by supervisor.

Popular Benefits:

•           401K

•           Paid Holidays & Vacations

•           Paid Sick Leave

•           Casual Dress/Atmosphere

Scope of Work and Duties:

 

  • Perform Preventive maintenance and repairs on all HVAC/R equipment.

  • Perform preventive maintenance and repairs on Domestic Water Heater units

  • Plan and execute projects and repairs

  • Access roof tops by climbing ladders or operating scissor lift

  • Work off ladders, scaffolds and man lifts

  • Assist staff in other department related work or projects

  • Complete work order forms

  • Attend meetings and discuss work progress

  • Work under minimal supervision

  • Work stand -by during Stadium events in case of equipment malfunction

  • Other duties may be assigned by supervisor such as; electrical and lighting systems troubleshooting and repair, plumbing fixture repair, general maintenance duties.

Qualifications:

 

  • Must have a High School Diploma or GED

  • 2+ years of HVAC and Refrigeration experience required.

  • Must be a Certified Technician with the State of Texas

  • Completed courses or graduated from an accredited Trade School with diploma in HVAC/R Technology preferred

  • Strong mechanical and electrical skills required

  • Must be able to lift at least 25 lbs.

  • General Maintenance skills preferred

  • Forklift Certified preferred

  • Able to operate scissor and boom lifts

  • Strong customer service skills

  • EPA Section 608 Universal required

  • Valid Driver's License

  • Must remain flexible to work odd hours, weekends and holidays.


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Facility Operations/Security: Event Guest Relations
Guest Service Matchday Ambassador - CHAMPS Ambassador - Chicago Fire Soccer Club (Bridgeview, IL)

GUEST SERVICE AMBASSADOR : Looking for Customer Service passionate individuals.  The game-day Guest Service Ambassador will work Chicago Fire soccer events at TOYOTA PARK. He/She is primarily responsible for providing each fan with a comfortable and enjoyable environment to view soccer matches. This is accomplished through superior knowledge of guest services and the layout of the facility, while ensuring that all policies and procedures are followed. This position requires 5 hour shifts and attendance is mandatory for every remaining home game. The schedule can be found at http://www.chicago-fire.com/schedule 

RESPONSIBILITIES include but are not limited to:

• Usher- Direct fans around facility (bathrooms, seating, concessions, etc… check tickets, greet fans with a smile & positive attitude, answer questions and ensure all fan needs are met, ensure safety of staff and fans, keep area clean, handle complaints and collect feedback, provide assistance fans with special needs and support other event day staff.

• Guest Relations- provide wheelchair escorts, assist with lost and found, re-unite separated parties, wipe down seats, distribute giveaways, direct fans around facility, greet fans with a smile & positive attitude, answer questions and ensure all fan needs are met, ensure safety of staff and fans, handle complaints and collect feedback and support other event day staff.

• Monitor seating areas, elevators and concourse

• Uphold the fan experience standards set by the Chicago Fire

QUALIFICATIONS:

• At least 18 years of age

• Excellent customer service skills

• Excellent interpersonal and leadership skills with a diverse staff

• Tenacious work ethic

• Strong verbal communication skills

• Detail oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change

• Required to work every home game – shift generally starts two hours prior to kick

• Attend preseason training highlighting Chicago Fire service standards and employee recognition program

PHYSICAL & MENTAL REQUIREMENTS:

• While performing the duties of the job, the employee is regularly required to stand for long periods of time

 (up to 4 or more hours) and walk upstairs.

• Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.

• Must have ability to adjust to changing work hours and locations in the stadium as needed.

Duties of the job will be outdoors in sometimes inclement weather conditions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have reliable transportation to get to Toyota Park in Bridgeview, IL? YES/NO
2. Are you willing to work weekend and evenings? YES/NO
3. Have you worked in a Guest/Customer Service position previously?
4. Are you willing to work outdoors in sometimes inclement weather? YES/NO
5. Can you attend every remaining Home match of the 2017 season? http://www.chicago-fire.com/schedule


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Facility Operations/Security: Event Guest Relations
Experience Team Members - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

MAPFRE Stadium is seeking part-time seasonal Experience Team Members for the 2017 season. Experience Team Members serve in an important capacity including Ushers, Greeters and Ticket Takers among other guest service roles.

The Experience Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Experience Team Members are encouraged to be proactive in every area while demonstrating a professional manner.

All Experience Team Members are responsible for providing exceptional customer service at MAPFRE Stadium by making every effort to ensure a positive guest experience. The Experience Team serves an essential function by hosting guests visiting the stadium and by utilizing an ever-growing knowledge of our facility and events.

The hours for Experience Team Member positions are highly variable and dependent on the Crew SC and MAPFRE Stadium event schedule. Experience Team Members are required to work events in their entirety including pre- and post-event responsibilities as well as at least 80% of Crew SC home matches and MAPFRE Stadium events.

Essential Duties & Responsibilities

  • Provide highest level of customer service to ensure guests’ expectations are met or exceeded and their overall experience at MAPFRE Stadium is positive and memorable
  • Create a welcoming experience for guests
  • Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
  • Scan tickets for entry with a smile and friendly greeting
  • Check tickets and direct guests to appropriate seats in all areas of MAPFRE Stadium
  • Maintain thorough knowledge of the venue policies, procedures and event information
  • Enforce policies during an event to assure the safety and security of all guests
  • Communicate effectively and professionally with all patrons and fellow staff members

Required skills, experience & abilities

  • Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November
  • Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus
  • Ability to maintain friendly demeanor and professional behavior with guests, supporters and staff in pressure-filled situations
  • Ability to take on any role within the Experience Team (and switch roles as necessary) depending on event requirements
  • Previous customer service experience preferred
  • Ability to stand for long periods of time and may include walking long distances and climbing stairs
  • Punctuality and reliability are essential for success
  • Ability to stay alert and observant during Crew SC home Matches and MAPFRE Stadium Events to ensure patron safety
  • Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight
  • Must maintain a professional appearance and demeanor at all times
  • Ability to work a flexible schedule including evenings, weekends and holidays

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Facility Operations/Security: Security
Security Event Staff - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Toyota Stadium is looking for qualified individuals to join our Security Event Staff.  The security event staff are responsible for ensuring a safe and fun atmosphere during all events at Toyota Stadium and Soccer Center. This opportunity is to work on an as needed basis during events held at the stadium.  This is a great way to supplement your income while working around fun and exciting events such as Major League Soccer games, International soccer games, concerts and other events.

*Please note that this role pays an hourly rate of $10.50, non-negotiable.*

Job Duties include:

  • Bag checking at each gate leading into stadium to ensure no prohibited items enter the stadium.
  • Provide concourse security on inside perimeter of stadium by monitoring and patrolling activity.
  • Provide outside perimeter security.
  • Checking credentials and tickets to ensure that only authorized personnel enter into specific areas of the stadium and complex.
  • Provide field security for players and officials by monitoring activity on and around stadium field(s).
  • Provide security in the locker rooms
  • As a team, provide all access control in  and around Toyota Stadium and soccer center.

Qualifications:

  • Ability to resolve complicated customer service issues with fans.
  • Previous experience in stadium or event services.
  • Willingness and ability to act as authority figure when needed.
  • Ability to defuse heated situations that may arise.
  • Good communication skills
  • Ability to stand for long periods of time in outdoor weather conditions to include extreme cold or heat.
  • Bilingual in Spanish and English is a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?
2. Yes/No: I have previous security or stadium event experience?
3. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
4. Yes/No: I feel comfortable defusing heated or complex customer service issues?
5. Yes/No: In the past seven years, have you been convicted of a crime other than a minor traffic violation? If yes, please explain.
6. Yes/No: Can you, with or without reasonable accommodation, perform the essential functions of the job to which you are applying?


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Facility Operations/Security: Usher/Ticket Taker
Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Do you love Soccer, Sports and Music? Become a part of the FC Dallas and Toyota Stadium experience by joining our team. 

We are looking for fun, outgoing team members who would love to become a part of our event experience. You will enjoy a flexible schedule and a great work environment. This is a great opportunity to supplement your income while enjoying fun and exciting events.  Our employees work solely when we have events at Toyota stadium, consisting mostly of evenings and weekends.  This position is ideal for those looking for a fun and exciting part time/event-based job.

Ticket Taker/Ushers Job Duties:

  • Greet guests as they enter the facility.
  • Scan guest’s tickets using electronic scanner upon entrance into the stadium.
  • Assist guests in locating their seats and/or stadium amenities, such as restrooms, concessions stands, and merchandise locations.
  • Distribute promotional items as guests enter and exit the stadium.
  • Provide excellent customer service by assisting fans in any way possible and ensuring they have a great experience at Toyota Stadium.
  • Watch for prohibited items to ensure patrons do not enter the stadium with any unauthorized items.
  • Watch for inappropriate behavior and take appropriate actions.
  • Resolve customer service issues or work with supervisors if unable to do so alone.

Qualifications:

  • Must be at least 18 years old
  • At least 1 year experience in customer service
  • Ability to work in outdoor working conditions to include extreme heat, cold or rain.
  • Ability to stand for long periods of time.
  • Ability to work nights, weekends and some holidays if needed based on event schedule.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?
2. Yes/No: I can work a flexible schedule to include some nights, weekends and holidays?
3. Yes/No: I have previous customer service experience?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I can work in outdoor weather conditions?


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Facility Operations/Security: Facility/Venue Management
FC Dallas & Toyota Stadium/Soccer Center - Set Up Crew - FC Dallas, Major League Soccer (Frisco, TX)

FC Dallas and Toyota stadium/soccer center are looking for individuals to work on an as needed basis during the 2016 event season.  The Set Up event team will be responsible for the set-up and tear down of all of the equipment requests and stadium set up  for events held at Toyota Stadium and Soccer Center, to include tables, chairs, tents, staging equipment, barricades, field equipment and other related elements.

Duties:

  • Perform all tasks involved in the production of FC Dallas and Toyota Stadium events. This includes lifting, carrying, set-up and tear down of entire event.
  • Practice safe work habits to ensure production is as efficient and safe as possible.

Requirements:

  • Work varying shifts, to include nights, weekends and holidays.
  • Work outdoors in varying weather conditions to include extreme heat or cold.
  • Perform heavy manual labor
  • Effectively handle lifting of various objects weighing in excess of 80 lbs with assistance from other members of the team.
  • Operate various types of tools and equipment safely and efficiently.
  • Establish and maintain effective working relationships with employees, other agencies and the public.
  • Follow written and verbal instructions
  • Communicate effectively 
  • Provide excellent customer service and Interact with Fans to ensure they are enjoying their experience.

Qualifications:

  • Must be able to work nights, weekends and holidays based on event schedule.
  • Must be able to lift up to 50 lbs. 
  • Previous experience in Event Operations or a warehouse or with manual labor is a plus.
  • Fork lift certified is a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am at least 18 years of age?
2. Yes/No I can work in outdoor weather conditions?
3. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I can lift up to 50 lbs.?
6. Yes/No: I can bend, stoop and reach in all directions?
7. Yes/No: Can you, with or without reasonable accommodation, perform essential functions of the job to which you are applying?


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Facility Operations/Security: Custodial/Housekeeping
HOUSEKEEPING ATTENDANT - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)

Toyota stadium in Frisco is looking for housekeeping workers to work on an as needed basis during events at our stadium and complex. Under the general supervision of the Housekeeping Manager and Housekeeping Supervisor, the employee has the primary responsibility for cleaning the stadium in such a way to promote health and safety while reducing the spread of infection. It is the role of the housekeeper to follow daily and occasion cleaning including, but not limited to, the offices areas, hallways, lounges, elevators, stairways, locker rooms, kitchens, restrooms, concourses, soccer fields and entrances so that health standards are met. The housekeeper may also be responsible for performing additional duties not stipulated below. If so, these duties are specified as an addendum to this description.


Duties:

  • Perform any combination of light cleaning duties
  • Clean lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
  • Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Maintain floor cleanliness using brooms, mops, and/or powered scrubbing and waxing machines.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy. Polish accessories and metalwork such as fixtures and fittings.
  • Remove debris from concourses, sidewalks, and playing fields.
  • Replenish supplies such as chemicals, paper goods, and bathroom items.
  • Load washing machines and fold dried items.
  • Wash windows, walls, ceilings, partitions, and woodwork, waxing and polishing as necessary.
  • Request repair services and wait for repair workers to arrive.
  • Disinfect equipment and supplies, using germicides..
  • Dust window blinds, sills, furniture, and electronics.
  • Move and arrange furniture.
  • Observe precautions required to protect self and guest property, and report damage, theft, and found articles to supervisors.
  • Prepare work areas prior to events, and arrange equipment, and furniture for functions.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Inform supervisors of product supplies to keep stocked.

Qualifications:

  • Reliable transportation.
  • Must be at least 18 years old
  • Must be able to work a flexible schedule to include nights, weekends and some holidays.
  • Must be able to lift up to 40 lbs.
  • Ability to stand for long periods of time
  • Ability to work in all outdoor weather conditions to include, extreme heat, cold and rain
  • Good communication and interpersonal skills.
  • Bilingual in English and Spanish is a preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
2. Yes/No: I have been convicted of a crime in the last sever years, other than a traffic violation?
3. If yes, please explain:
4. Yes/No: I can lift and move up to 40 lbs?
5. Yes/No:I can stand for long periods of time?
6. Yes/No: I can bend, stoop and reach in all directions?
7. Yes/No: I can work in all outdoor weather conditions to include extreme heat, cold and rain?


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Facility Operations/Security: Grounds Crew/Turf Management
Groundskeeper - FC Dallas. MoneyGram Soccer Park (Dallas, TX)

Job Purpose: Maintain the grounds and fields of MoneyGram Soccer Park in Dallas, TX.

Job Duties

•Assist in keeping MoneyGram Soccer Park tidy, organized and safe.

•Waters all plants, flowers and grass on property by hand, sprinkler or other methods as needed.

•Mows and trims all lawn areas.

•Removes weeds by hand, chemicals or string trimmer.

•Planting, sodding, seeding and other gardening jobs as needed.

•Maintains and operates drip watering system.

•Keeps all related equipment clean, maintained and stored properly.

•Operates all equipment in safe and considerate manner.

•Keeps equipment storage room neat, clean and organized.

•Keeps the entire property free of litter, cigarette butts and other trash.

•Operates a variety of maintenance equipment.

•Performs skilled and semi-skilled tasks related to irrigation systems and field maintenance.

•Mixes and applies fertilizers, pesticides, herbicides and insecticides as instructed.

•Shall perform other duties as needed.

Job Requirements

•Ability to work a on a team to accomplish common goals.

•Ability to demonstrate accuracy and thoroughness in quality of work.

•Ability to meet productivity standards and complete work in a timely manner.

•Ability to consistently be at work on time, follow instructions, respond to management directions, commit to long hours of work when necessary to reach goals and complete necessary tasks.

Physical Requirements:

•Ability to work in various positions, including but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.

•Ability to lift 50 pounds of weight frequently throughout assigned workday.

•Ability to work in various degrees of outdoor weather conditions, including but not limited to extreme heat, cold, or rain.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I have previous Landscape/grounds experience
2. Yes/No I have local housing in or near Dallas, TX
3. Yes/No: I can lift up to 50 lbs?
4. Yes/No: In the last 7 years, have you been convicted of a major crime other than a traffic violation? If yes, please explain.
5. Yes/No: I can work in outdoor weather conditions to include extreme heat or cold?


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Facility Operations/Security: Event Guest Relations
Guest Services Representative (GSR) - Houston Dynamo/BBVA Compass Stadium (Houston, TX)

Guest Services Representative (GSR)

Responsible for providing excellent guest services at all BBVA Compass Stadium events and working a variety of positions.

Duties include, but are not limited to the following:

  • Greeting guests

  • Provide general customer service

  • Assist patrons with finding their seats

  • Provide stadium information and directions

  • Assist with problems/issues

  • Work elevator shifts

  • Scan tickets at entry

  • Control ticket access points throughout the stadium

    Minimum Requirements:

  • Must be available to work evenings, weekends, and holidays

  • Strong interpersonal and communication skills

  • Must be able to work in a fast paced environment

  • High School diploma or equivalent required

  • Must show commitment and willingness to provide excellent customer service

  • Must maintain a neat, clean, and well-groomed appearance per the AEG Human Resources Policies and Procedures

  • Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain

  • Bilingual preferred

     


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Facility Operations/Security: Facility/Venue Management
Operations Coordinator - Los Angeles Football Club (Los Angeles, CA)

Los Angeles Football Club is Major League Soccer’s newest team in Los Angeles, set to debut in 2018. We are developing a world-class, forward-thinking sports organization to bring the fastest growing professional sport in America to one of the largest and most diverse markets in the world.  Our primary initiatives include: designing and building our stadium, developing all facets of our brand, engaging with our community and developing our sporting team and youth programs. We are looking to grow our high-caliber, diverse team with creative and hard-working individuals who have a passion for sports, entertainment, and many of the lifestyle elements that the beautiful game touches.  

POSITION SUMMARY:

The Operations Coordinator is responsible for assisting in general tasks required to run, maintain, and service the stadium and/or events. This position will act as the liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. 

ESSENTIAL FUNCTIONS:

  • Coordinates maintenance and general cleaning as required by Director, Operations, Assistant GM, or General Manager.
  • Primary contact for pest control, waste services, and other maintenance companies as needed.
  • Coordinates operations needs with various departments and contractors to ensure facility is event ready and operations is smooth.
  • Implement and update facility CMMS system and run all necessary report functions.
  • Regularly attend event related meetings to ensure Operation Department receives pertinent information for the most effective use of the facility and staffing.
  • Work with all applicable departments and provide clear, concise, and timely communications regarding event needs.
  • Track and account for monthly inventory of all equipment.
  • Conducts periodic facility walk through in order to identify maintenance issues.
  • Assist Director of Operations with the development and implementation of preventative maintenance schedules, emergency procedures, risk and safety policies to ensure Company is compliant with all governmental regulations including but not limited to OSHA.
  • Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to ensure compliance with contracts and safety requirements.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Other duties as assigned by Supervisor/Management.

REQUIRED KNOWLEDGE, SKILL, AND QUALIFICATION:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Demonstrate working knowledge of practices and procedures related to events and conversion of facility, and maintain equipment.
  • Understand and work from general instructions, specifications, blueprints, sketches, event documents, and preventative maintenance schedules.
  • Ability to build and maintain working relationships with peers, clients, exhibitors, patrons, and others encountered in the course of employment.
  • Detail Oriented with an ability to multi-task and meet strict deadlines.
  • Strong communication skills- both written and verbal.   
  • Working knowledge of Microsoft Office: including but not limited to word, excel, and outlook.
  • Ability to speak and understand Spanish is a plus.
  • Must be able to work flexible hours including nights, weekends, and holidays as needed
  • Must be able to lift up to 50lbs without assistance and stand/walk for long period of time.
  • Must possess a valid CA driver license.
  • Current Forklift certification is preferred.

Education: Bachelors degree from an accredited College or University required, major in Facilities Management, Business or related field preferred.

Experience: 1-2 years in facilities operations, preferably at a high-profile arena/stadium.

EQUAL EMPLOYMENT OPPORTUNITY:

LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.


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Facility Operations/Security: Facility/Venue Management
Part-time Event Operations Staff - New York Red Bulls (Harrison, NJ)

POSITION PURPOSE:

The Event Operations Staff Program is designed to provide experience for individuals serious about pursuing a career in event and stadium operations.  The goal of the operations department is to provide Event Operations Staff with hands on experience in event operations at the premier destination for soccer in North America.  The Event Operations Staff schedule is driven primarily by the New York Red Bulls event schedule and remains flexible.  However, regular and consistent commitment to events throughout the regular MLS season is expected - March to November.

 
Event Operations Staff work directly with the Event Operations Manager during all events.  They also work closely with different New York Red Bulls and Red Bull Arena staff during the course of each event.  They are directly involved in the physical set-up of all event equipment, in-event logistics around Red Bull Arena, and breakdown of all activation space on event day.

ESSENTIAL FUNCTIONS:

-          Perform stadium set-up, breakdown and logistics during events.

-          Provide operations and logistics support to various New York Red Bulls departments on event day.

-          Prepare event areas including but not limited to Locker Rooms, Player Tunnel, Team Benches, Arena Concourse and Plaza, The BULLevard and other activation zones, VIP Lobby and Hospitality Locations, Field Level, and other back of house locations.

-          Assist Red Bull Arena Operations will all aspects of stadium and event operations on event day.

-          Coordinate with other Red Bull New York departments to ensure successful event planning and execution (Event Marketing, Partnerships, Premium Services, Sales, Ticketing, Fan Services, Communications, Community Relations, Academy/Training Programs, and First Team Operations).

-          Assist other Red Bull Arena operations staff when support is required (Grounds, Facilities, Multimedia, Security, Cleaning, and IT)

-          Consistent season long event attendance is mandatory - March to November.

-          Attendance at marquee arena events and MLS Cup Playoff matches is mandatory. 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

-          Individuals pursuing a career in Sport Management and event/stadium operations are preferred.

-          Must be able to multi-task and follow strict timelines.

-          Possess a strong work ethic, take a leadership approach, and is a self-starter.

-          Experienced in high stress, fast paced environments.

-          Succeed in a competitive team atmosphere.

-          Able to lift 30lbs, without strain.

-          Comfortable being active for extended periods of time. 

-          Must be able to commit to a significant portion of the event schedule at Red Bull Arena.

Candidates who possess skills in hands on work, who are detail oriented, and who take pride in event presentation are preferred.  A passion for soccer is a plus.   

Individuals looking for an opportunity to receive college credit including additional experience during weekdays are encouraged to apply for the Event Operations Internship.


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Facility Operations/Security: Event Guest Relations
Fan Services Associate - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Fan Services Associate for Sporting Kansas City assists fans in locating seats during events at Children’s Mercy Park and works to ensure crowd behavior is positive and supports an enjoyable experience for all guests.

ESSENTIAL FUNCTIONS

  • Ensure that guests are in the correct part of the stadium.
  • Check tickets to gain access to specific sections.
  • Answer questions and give correct information about the game to guests.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Act as the first responder to incidents in sections.
  • Ensure that all guests are safe and following Children’s Mercy Park guidelines.
  • Effectively deal with upset fans, away supports, standing room only guests and intoxicated guests.
  • Escalate situations to Team Leads and/or Security as necessary.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Crowd control abilities.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for extended periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Pick up a game day event sheet.
  • Examine the section for broken seats and items that seem out of place (“white level searches”).
  • Meet with Team Lead to brief about the vent to ensure knowledge of all important things/events that might be happening during the event.
  • Check tickets and oversee the crowd in the section.
  • Perform another white level search post-game for broken seats and items left behind by guests.
  • Return all equipment to the Team Lead at the end of the shift.
  • Sign-out and clock-out

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have access to reliable transportation?
2. Are you able to work non-traditional hours, including evenings, weekends and holidays as necessary?


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Facility Operations/Security: Usher/Ticket Taker
Usher/ Ticket Taker - Staples Center/ L.A. Live/ Microsoft Theater (Los Angeles, CA)

The Guest Services Department’s Usher/Ticket-Taker position is responsible for providing excellent guest service at all Microsoft Theater, L.A. LIVE and STAPLES Center events.

Key Job Factors:
1. Level of accountability: Closely supervised
2. Level of decision making: Primarily routine tasks
3. Has contact with: Own department
4. Supervision: Does not directly supervise or manage others
5. Physical Requirements: Frequent standing or walking

Essential Duties:
1.Guest Services 60% Daily
•Greet guests as they enter.
• Provide guests with directions.
• Distribute promotional items.
• Check tickets for guests attempting to enter the building or access seating sections.
• Assist with information requests.
• Notify Supervisor of guest complaints.
• Effectively and calmly interact with angry or emotional guests.
• Ensure guests exit venue safely.
• Assist guests during emergency situations.

2. Department Operations 35% Daily
• Communicate effectively via radio transmission.
• Handle all equipment with care.
• Perform a thorough visual inspection of work areas.
• Complete all assigned tasks within the guidelines and deadlines set by Guest Services Management and Supervisory team.
• Maintain company confidentiality.
• Use precautions and follow safety guidelines.

3. Other assigned duties 5%

Required Qualifications

1. A minimum education level of: High School Diploma or its equivalency
Area of Study: Any
2. A minimum of 1 year of related work experience
3. Reliable, punctual, and regular in attendance with good communication skills
4. Friendly, outgoing personality
5. Maintain a high standard of grooming
6. Ability to take direction well and work well with others
7. Ability to pass a pre-employment background check, and post-offer drug screening test
8. Must be available to work at least five (5) evening events per week; including all weekend (Friday, Saturday, and Sunday) events, possibly until 12:00 am or later
9. Able to stand for multiple hours (4-6 hours per shift), lift/push/pull 30 lbs. and work any position, including elevator shifts
10. Able to perform a variety of duties, often changing from one task to another of a different nature without the loss of efficiency or composure
11. Excellent customer service skills when interacting with guests, vendors, and employees
12. Ability to memorize, recollect, and quickly retrieve relevant information
13. Ability to read, listen, and communicate effectively in English, both verbally and in writing

Preferred Qualifications:
1. Bilingual (Spanish) a plus, but not required.
2. Prior customer service experience, preferably in a sports/entertainment venue environment

Additional Comments:
Team Member will maintain a neat, well-groomed and professional appearance that conveys professionalism at all times.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.


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