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Administration/General Management: Office Manager
Director, Operations - Philadelphia Union Academy (Wayne, PA)

The Director, Operations is responsible for all Union Academy day-to-day administrative, operational, player welfare, and logistical necessities. The Director, Operations should develop and maintain a strong working relationship with the Philadelphia Union Academy Director and YSC Academy staff and develop strong channels of communication fostering a transparent and efficient work environment. Further, this position will be tasked with liaising with Union Youth Development Director and staff and representing the Academy as the point-of-contact for non-technical items with the rest of the Philadelphia Union organization. The Director, Operations is in charge of all necessary communication with Academy staff, players and parents while coordinating all requisite logistics and paperwork for the organization. The Director, Operations will supervise and manage any employees dedicated to the operations and administration of the Philadelphia Union Academy and properly delegate duties to ensure departmental efficiency.

RESPONSIBILITIES:

Administration:

  • Facilitate communication between technical staff and team(s), players, families, etc.
  • Produce and/or assist in PowerPoint presentations for Technical Staff outreach or internal coaches education programs
  • Develop opportunities to grow Union brand through Union Youth Development activity (e.g. Social Media)
  • Liaise with Philadelphia Union Youth Development staff focused on Pre-Academy, camps, and clinics to coordinate coaches’ schedules and to ensure integration throughout Union Youth operations
  • Schedule and provide necessary management for Union Academy parent meetings
  • Develop and update job descriptions for Philadelphia Union Academy staff and help manage candidate recruitment database and hiring efforts as directed by Philadelphia Union Academy Director

Logistics:

  • Planning and arranging all Philadelphia Union Academy team travel.
    • Coordinate with YSC Facility manager to ensure key training times are secured
    • Source and secure external facilities for training and games
    • Identify partnership opportunities to increase saving opportunities
  • Organize and facilitate team logistics during trips
    • Coordinating: hotel, meals, training, meetings, transportation
  • Organize and communicate a staff and coaches’ schedule and a calendar for dissemination throughout the organization
  • Organize and manage individual player and coach travel needs

Player & Competition:

  • Coordinate Philadelphia Union Youth Development selection & recruitment activities and reporting (player tracking, etc.)
  • Oversee effective and concise communication between Union and players, families
  • Coordinate player absence from YSC Academy school (for training camps/international duty/games)
  • Develop Player Service Supplier System coordinating elements such as nutrition, fitness, technical, etc.
  • Liaise with MLS, USSF, and FIFA in respect of competition rules and player regulations.
  • Liaise with US Soccer coordinating player registration, game schedules, etc.
    • Game Day:
      • Liaise with opponent administration
      • Gear and Apparel
      • Facilities
      • Referees

Integration:

  • Work closely with the Union Youth Development Director to ensure uniformity of processes and communication throughout the organization
  • Develop strategy and implement systems to ensure integrate the new Union Juniors Pre-Academy within the Union developmental pyramid
  • Act as the primary point-of-contact for the Union Academy for non-technical items for the rest of the Philadelphia Union organization

Technology:

  • Implement, maintain and improve Academy Administration Software (SAP)
  • Oversee Philadelphia Union Youth Development IT systems

Financial:

  • Develop and oversee (with YSC CFO) Philadelphia Union Academy budget for residency, travel, and administration
  • Develop a financial report system and protocol
  • Identify revenue generating and/or cost cutting opportunities while maintaining standards and quality

Apparel & Team Equipment:

  • Coordination of team apparel allocations from adidas and/or first team including development of apparel and equipment budget in conjunction with Union Academy Equipment Manager

Player Welfare:

  • Manage all issues relating to the Philadelphia Union Academy Residency Program
    • Manage budgets for each house and communication with house parents
    • Update Academy Director regularly on performance of house parents and any anticipated items requiring his or her attention
    • Liaise with YSC Academy pertaining to any items involving the residency program relating to the school
    • Develop and manage a Homestay Program to supplement the residency houses
  • Liaise with YSC Academy and foster a greater integration between the operations of Union Academy and YSC Academy
    • Develop a meeting schedule ensuring stakeholders in both organizations (Academy Director and Head of School) are informed on any questions requiring their attention or resolution
  • Provide a first point of contact and resolution for any and all Union Academy players and families for non-technical issues, and updating appropriate coaching staff and/or Academy Director as necessary

REQUIREMENTS:

  • Highly organized, task-oriented worker with managerial capabilities
  • Skilled and efficient communicator, both in written and oral capacities and in developed and maintained work processes
  • Experience managing a budget
  • 5-8+ years in a related field
  • Bachelor’s degree or higher
  • Experience in or knowledge of the soccer industry preferred
  • Must be able to work weekends and/or holidays as directed

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